Influence of role overload and self efficacy on work performance mediated by work engagement and moderate by perceived organizational support
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Published:
Feb 28, 2024
Keywords:
Role Overload, Self Efficacy, Work Performance, Work Engagement, Perceived Organizational Support
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Economy
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Abstract
The purpose of this study was to determine the effect of role overload and self-efficacy on work performance which is mediated by work engagement and moderated by perceived organizational support. Data collection was carried out using total sampling of all staff working at the RSGMP X by distributing a questionnaire containing 36 questions with a Likert Scale of 1 – 5, then the data was analyzed using the PLS-SEM method. The results of this study state that role overload has a negative influence on work engagement and work performance, while self-efficacy has a positive influence on work engagement and work performance. Work engagement can mediate the influence of role overload and self-efficacy on work performance, but the role of perceived organizational support as moderation does not have a significant influence on the relationship between role overload and work performance
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How to Cite
Gunawan, A. V., Ardi, A. . and Wuisan, D. S. S. . (2024) “Influence of role overload and self efficacy on work performance mediated by work engagement and moderate by perceived organizational support”, Jurnal Mantik, 7(4), pp. 3927-3936. doi: 10.35335/mantik.v7i4.4907.
References
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Mittal, M., & Bhakar, S. S. (2018). Examining the Impact of Role Overload on Job Stress, Job Satisfaction and Job Performance-A study among Married Working Women in Banking Sector. International Journal of Management Studies, 2(7), 1–11. https://doi.org/10.18843/ijms/v5i2(7)/01
Nurshoimah, T., Nurweni, H., & Hartati, R. (2023). Pengaruh Work Life Balance, Work Overload, dan Burnout terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Kulon Progo. Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa, 4(1), 27–40.
Pamungkas, A. P., & Sridadi, A. R. (2020). Pengaruh Work Overload terhadap Nurse Performance dengan Burnout sebagai Variabel Intervening di Rumah Sakit X Surabaya. Business and Finance Journal, 5(2), 85–94. https://doi.org/10.33086/bfj.v5i2.1788
Ramadhan, N. D., & Budiono, B. (2023). Pengaruh Self Efficacy dan Work Engagement terhadap Employee Performance melalui Job Satisfaction pada Karyawan PT. X. Jurnal Ilmu Manajemen, 783–796.
Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. Psychology & Marketing, 39(5), 1035–1064. https://doi.org/10.1002/mar.21640
Tang, W. G., & Vandenberghe, C. (2021). Role Overload and Work Performance: The Role of Psychological Strain and Leader–Member Exchange. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.691207
Ugwu, C. C. (2022). Role Overload And Work Engagement Among Nurses: Moderating Role Of Resilience. Sapientia Global Journal of Arts, Humanities and Development Studies (SGOJAHDS), 5(1), 221–235.
Utami, D. L. A., & Sudiro, A. (2023). The mediating role of employee engagement in the relationship between self-efficacy and organizational support on employee performance. International Journal of Research in Business and Social Science (2147- 4478), 12(5), 151–163. https://doi.org/10.20525/ijrbs.v12i5.2679
Yang, H., van Rijn, M. B., & Sanders, K. (2020). Perceived organizational support and knowledge sharing: employees’ self-construal matters. The International Journal of Human Resource Management, 31(17), 2217–2237. https://doi.org/10.1080/09585192.2018.1443956
Zhang, N., Xu, D., Li, J., & Xu, Z. (2022). Effects of role overload, work engagement and perceived organisational support on nurses’ job performance during the COVID?19 pandemic. Journal of Nursing Management, 30(4), 901–912. https://doi.org/10.1111/jonm.13598
Zorec, I., Ho?evar, J., & Eržen, L. (2021). THE INTERPLAY AMONG WORK OVERLOAD AND TIME MANAGEMENT IN PREDICTING JOB PERFORMANCE AND WORK–LIFE BALANCE. DYNAMIC RELATIONSHIPS MANAGEMENT JOURNAL, 10(2). https://doi.org/10.17708/DRMJ.2021.v10n02a04
Allande-Cussó, R., García-Iglesias, J. J., Ruiz-Frutos, C., Domínguez-Salas, S., Rodríguez-Domínguez, C., & Gómez-Salgado, J. (2021). Work Engagement in Nurses during the Covid-19 Pandemic: A Cross-Sectional Study. Healthcare, 9(3), 253. https://doi.org/10.3390/healthcare9030253
Bernales-Turpo, D., Quispe-Velasquez, R., Flores-Ticona, D., Saintila, J., Ruiz Mamani, P. G., Huancahuire-Vega, S., Morales-García, M., & Morales-García, W. C. (2022). Burnout, Professional Self-Efficacy, and Life Satisfaction as Predictors of Job Performance in Health Care Workers: The Mediating Role of Work Engagement. Journal of Primary Care & Community Health, 13, 215013192211018. https://doi.org/10.1177/21501319221101845
Deng, G., Cai, W., Yang, M., Lio, J., Feng, C., Ma, X., & Liang, L. (2021). Linking doctor-patient relationship to medical residents’ work engagement: The influences of role overload and conflict avoidance. BMC Family Practice, 22(1), 191. https://doi.org/10.1186/s12875-021-01541-6
Deng, J., Guo, Y., Ma, T., Yang, T., & Tian, X. (2019). How job stress influences job performance among Chinese healthcare workers: a cross-sectional study. Environmental Health and Preventive Medicine, 24(1), 2. https://doi.org/10.1186/s12199-018-0758-4
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Springer Nature. https://doi.org/10.1007/978-3-030-80519-7
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103–128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
Izdebski, Z., Kozakiewicz, A., Bia?orudzki, M., Dec-Pietrowska, J., & Mazur, J. (2023). Occupational Burnout in Healthcare Workers, Stress and Other Symptoms of Work Overload during the COVID-19 Pandemic in Poland. International Journal of Environmental Research and Public Health, 20(3), 2428. https://doi.org/10.3390/ijerph20032428
Johari, R. J., Ridzoan, N. S., & Zarefar, A. (2019). The Influence of Work Overload, Time Pressure and Social Influence Pressure on Auditors’ Job Performance. International Journal of Financial Research, 10(3), 88. https://doi.org/10.5430/ijfr.v10n3p88
Liengaard, B. D., Sharma, P. N., Hult, G. T. M., Jensen, M. B., Sarstedt, M., Hair, J. F., & Ringle, C. M. (2021). Prediction: Coveted, Yet Forsaken? Introducing a Cross?Validated Predictive Ability Test in Partial Least Squares Path Modeling. Decision Sciences, 52(2), 362–392. https://doi.org/10.1111/deci.12445
Lim, S., Song, Y., Nam, Y., Lee, Y., & Kim, D. (2022). Moderating Effect of Burnout on the Relationship between Self-Efficacy and Job Performance among Psychiatric Nurses for COVID-19 in National Hospitals. Medicina, 58(2), 171. https://doi.org/10.3390/medicina58020171
Ma, H., Zhu, X., Huang, J., Zhang, S., Tan, J., & Luo, Y. (2023). Assessing the effects of organizational support, psychological capital, organizational identification on job performance among nurses: a structural equation modeling approach. BMC Health Services Research, 23(1), 806. https://doi.org/10.1186/s12913-023-09705-z
Matande, M., Thoyib, A., & Kurniawati, D. T. (2022). The effect of perceived organizational support and transformational leadership on turnover intention of health workers at Hospital X Mimika Regency Papua. International Journal of Research in Business and Social Science (2147- 4478), 11(6), 218–228. https://doi.org/10.20525/ijrbs.v11i6.1922
Memon, M. A., Ting, H., Cheah, J. H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample Size for Survey Research: Review and Recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx. https://doi.org/10.47263/JASEM.4(2)01
Mittal, M., & Bhakar, S. S. (2018). Examining the Impact of Role Overload on Job Stress, Job Satisfaction and Job Performance-A study among Married Working Women in Banking Sector. International Journal of Management Studies, 2(7), 1–11. https://doi.org/10.18843/ijms/v5i2(7)/01
Nurshoimah, T., Nurweni, H., & Hartati, R. (2023). Pengaruh Work Life Balance, Work Overload, dan Burnout terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Kulon Progo. Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa, 4(1), 27–40.
Pamungkas, A. P., & Sridadi, A. R. (2020). Pengaruh Work Overload terhadap Nurse Performance dengan Burnout sebagai Variabel Intervening di Rumah Sakit X Surabaya. Business and Finance Journal, 5(2), 85–94. https://doi.org/10.33086/bfj.v5i2.1788
Ramadhan, N. D., & Budiono, B. (2023). Pengaruh Self Efficacy dan Work Engagement terhadap Employee Performance melalui Job Satisfaction pada Karyawan PT. X. Jurnal Ilmu Manajemen, 783–796.
Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. Psychology & Marketing, 39(5), 1035–1064. https://doi.org/10.1002/mar.21640
Tang, W. G., & Vandenberghe, C. (2021). Role Overload and Work Performance: The Role of Psychological Strain and Leader–Member Exchange. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.691207
Ugwu, C. C. (2022). Role Overload And Work Engagement Among Nurses: Moderating Role Of Resilience. Sapientia Global Journal of Arts, Humanities and Development Studies (SGOJAHDS), 5(1), 221–235.
Utami, D. L. A., & Sudiro, A. (2023). The mediating role of employee engagement in the relationship between self-efficacy and organizational support on employee performance. International Journal of Research in Business and Social Science (2147- 4478), 12(5), 151–163. https://doi.org/10.20525/ijrbs.v12i5.2679
Yang, H., van Rijn, M. B., & Sanders, K. (2020). Perceived organizational support and knowledge sharing: employees’ self-construal matters. The International Journal of Human Resource Management, 31(17), 2217–2237. https://doi.org/10.1080/09585192.2018.1443956
Zhang, N., Xu, D., Li, J., & Xu, Z. (2022). Effects of role overload, work engagement and perceived organisational support on nurses’ job performance during the COVID?19 pandemic. Journal of Nursing Management, 30(4), 901–912. https://doi.org/10.1111/jonm.13598
Zorec, I., Ho?evar, J., & Eržen, L. (2021). THE INTERPLAY AMONG WORK OVERLOAD AND TIME MANAGEMENT IN PREDICTING JOB PERFORMANCE AND WORK–LIFE BALANCE. DYNAMIC RELATIONSHIPS MANAGEMENT JOURNAL, 10(2). https://doi.org/10.17708/DRMJ.2021.v10n02a04
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