Implementation of good governance principles to improve the quality of administrative services in Panancangan village, Serang city
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Jul 15, 2026
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Administrative Services, Good Governance, Quality of Public Services
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Abstract
The principles of good governance studied include transparency, accountability, public participation, effectiveness, efficiency, and responsiveness of government officials in providing public services to the community. The background of this research is based on the importance of fast, accurate, and transparent administrative services as part of efforts to realize good governance at the village level. The research method used is a descriptive method with a qualitative approach. Data collection techniques were carried out through observation, interviews, and documentation of village officials and the community as users of administrative services. The results of the study indicate that the implementation of good governance principles in Panancangan Village has been running quite well, especially in the aspects of transparency of service information and apparatus responsiveness to community needs. However, several obstacles were still found, such as limited service facilities, low community participation in monitoring public services, and the less than optimal use of administrative technology. The application of good governance principles has been proven to have a positive impact on improving the quality of administrative services, marked by increased public satisfaction, the effectiveness of the service process, and the creation of better relationships between the village government and the community. Therefore, it is necessary to increase the capacity of the apparatus, strengthen the digital-based service system, and more active community participation to support the creation of professional, transparent, and accountable public services in the Panancangan Subdistrict, Serang City.
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Hikmatulaila, E. A., Saepudin, E. A. ., & Arasid, M. I. . (2026). Implementation of good governance principles to improve the quality of administrative services in Panancangan village, Serang city. Journal of Law Science, 8(3), 191-199. https://doi.org/10.35335/jls.v8i3.7209
References
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Rahmawati, N. B., & Tjenreng, M. B. Z. (2025). Peran Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik: Perspektif Teoretis. Jurnal Pkm Manajemen Bisnis, 5(1), 313–323. Https://Doi.Org/10.37481/Pkmb.V5i1.1302
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Setiawan Et Al. (2025). Research Horizon. Research Horizontal, 05(02), 97–108.
Sudrajat, A. R. (2023). Implementation Of Ethics In Public Services Towards Good Governance In The Perspective Of Public Administration. Journal Of Social Science, 4(1), 40–44. Https://Doi.Org/10.46799/Jss.V4i1.521
Suprapto, S., & Harmain, V. (2022). Penerapan Prinsip Good Governace Dalam Pelayanan Administrasi Bidang Bina Marga Application Of The Principle Of Good Governace In Administrative Services In The Field Of Wildlife Development. Jurnal Penelitian Dan Pengabdian Masyarakat, 2(07), 985–994. Https://Doi.Org/10.36418/Comserva.V2i07.404
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Valista, C. (2023). The Quality Improvement Of Public Service At The Kambitin Village Office. 7(2). Https://Doi.Org/10.35722/Pubbis.V7i2.799
Wahyuni, F., & Cahyani, R. M. (2025). Strengthening Public Sector Performance: The Role Of Good Governance, Leadership Style, And Service Quality In Village Government Administration. International Journal Of Social Science Humanity & Management Research, 04(05), 988–1002. Https://Doi.Org/10.58806/Ijsshmr.2025.V4i5n21
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Wirawan, D. G., & Tjenreng, M. B. Z. (2025). Penerapan Good Governance Dalam Reformasi Birokrasi Untuk Peningkatan Layanan Publik Di Indonesia. Jurnal Pkm Manajemen Bisnis, 5(1), 179–193. Https://Doi.Org/10.37481/Pkmb.V5i1.1241
Andhini, S. Y., Wahyudi, S., & Khannanah, S. F. (2023). Implementasi Prinsip-Prinsip Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Pada Sekretariat Dprd Kota Malang). Jisip (Jurnal Ilmu Sosial Dan Pendidikan), 7(3), 2112. Https://Doi.Org/10.58258/Jisip.V7i3.5226
Aprilya Fransisca Natasya, Ica Sridewi, & Tiara Tiara. (2025). Rekonfigurasi Etika Administrasi Sebagai Determinan Mutu Pelayanan Aparatur Sipil Negara Dalam Mewujudkan Prinsip Good Governance Di Kota Palangka Raya. Jurnal Manajemen Kewirausahaan Dan Teknologi, 2(4), 280–292. Https://Doi.Org/10.61132/Jumaket.V2i4.1075
Azzahra, A. (2023). Implementation Of Good Governance In Public Services At Local Government. International Journal Of Social Service And Research, 3(7), 1899–1906. Https://Doi.Org/10.46799/Ijssr.V3i7.594
Hanafi, Y. S., Hardianto, W. T., & Tunggadewi, U. T. (2019). Penerapan Prinsip-Prinsip Good Governance Dalam. 9, 153–160.
Irmawati, Y., Sudirjo, F., & Rahalus, K. D. (2024). Pembuatan Hand Sanitizer Berbahan Rumput Laut Kappaphycus Alvarezii Pada Ohoi Langgur, Kabupaten Maluku Tenggara. Jurnal Abdimas Peradaban, 5(2), 1–5. Https://Doi.Org/10.54783/Hh5tnr72
Kusyanto, F. A., Studi, P., Kekhususan, P., & Hidup, L. (2019). Fakultas Hukum Universitas Atma Jaya Yogyakarta 2019. 11.
Lionandiva, G., & Triandi, T. (2022). Penerapan Prinsip-Prinsip Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik Pada Kantor Badan Pendapatan Daerah Kota Bogor. Jurnal Ilmiah Akuntansi Kesatuan, 10(3), 607–616. Https://Doi.Org/10.37641/Jiakes.V10i3.1604
Listiandari, R. K., & Suratman, H. S. S. (2022). Lauma, R., Pangemanan, S., & Sampe, S. (2019). Pengaruh Penerapan Prinsip-Prinsip Good Governance Terhadap Kualitas Pelayanan Publik (Suatu Studi Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Bolaang Mongodow Utara). 3, 1–9. Journal Of Accounting And Finance …, 3(3), 105–120. Https://Dinastires.Org/Index.Php/Jafm/Article/View/99%0ahttps://Dinastires.Org/Index.Php/Jafm/Article/Download/99/94
Madjid, U. (2024). Quality Of Public Services: The Role Of State Civil Apparatus In Realizing Good Governance. Journal Of Ecohumanism, 3(7), 4804–4809. Https://Doi.Org/10.62754/Joe.V3i7.4590
Mahayani, N. M. H. (2024). Governance: Jurnal Ilmiah Kajian Politik Lokal Dan Pembangunan. Governance: Jurnal Ilmiah Kajian Politik Lokal Dan Pembangunan, 10(3), 67–68.
Meilasari, I., Haryaningsih, S., & Maryuni, S. (2025). Implementation Of Good Governance Principles In Public Services. Ijess International Journal Of Education And Social Science, 6(2), 304–309. Https://Doi.Org/10.56371/Ijess.V6i2.512
Miranti, D. (2024). Penerapan Prinsip-Prinsip Good Governance Dalam Kaitannya Kepuasan Masyarakat Terhadap Pelayanan Publik: Sebuah Tinjauan Litelatur. Jimu:Jurnal Ilmiah Multidisipliner, 2(02), 332–342. Https://Doi.Org/10.70294/Jimu.V2i02.368
Ngorkngam, C., & Sonpo, W. (2024). Educational Institution Administration Using The Principles Of Good Governance By Educational Institution Administrators Under The Jurisdiction Of The Udon Thani Primary Educational Service Area Office 3. Interdisciplinary Academic And Research Journal, 4(5), 17–36. Https://Doi.Org/10.60027/Iarj.2024.276065
Ode, L., Hasan, M., Sjamsu, A. S., Arsitektur, M. J., Teknik, F., Halu, U., & Kendari, O. (2020). Provinsi Sulawesi Tenggara Di Kota Kendari. 6(3), 98–106.
Rahmawati, N. B., & Tjenreng, M. B. Z. (2025). Peran Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik: Perspektif Teoretis. Jurnal Pkm Manajemen Bisnis, 5(1), 313–323. Https://Doi.Org/10.37481/Pkmb.V5i1.1302
Riska Amaliah, Jamal Qadar, & Najeminur Najeminur. (2025). Pengaruh Pelaksanaan Good Governance Terhadap Pelayanan Publik Pada Kantor Desa Barangmamase Kecamatan Sajoanging. Jurnal Hukum, Administrasi Publik Dan Negara, 2(5), 87–91. Https://Doi.Org/10.62383/Hukum.V2i5.606
Saleh Al Hamid, & Laundu, F. R. (2025). Good Governance In Administrative Services At Village Level: Case Study Of Diat Village, Bukal District, Buol Regency. Tamalanrea: Journal Of Government And Development (Jgd), 2(1), 22–33. Https://Doi.Org/10.69816/Jgd.V2i1.42760
Saur Oloan Hamonangan Situngkir, & Kms Herman. (2025). Optimizing Public Services To Achieve Good Governance. Greenation International Journal Of Law And Social Sciences, 3(3), 994–1004. Https://Doi.Org/10.38035/Gijlss.V3i3.590
Setiawan Et Al. (2025). Research Horizon. Research Horizontal, 05(02), 97–108.
Sudrajat, A. R. (2023). Implementation Of Ethics In Public Services Towards Good Governance In The Perspective Of Public Administration. Journal Of Social Science, 4(1), 40–44. Https://Doi.Org/10.46799/Jss.V4i1.521
Suprapto, S., & Harmain, V. (2022). Penerapan Prinsip Good Governace Dalam Pelayanan Administrasi Bidang Bina Marga Application Of The Principle Of Good Governace In Administrative Services In The Field Of Wildlife Development. Jurnal Penelitian Dan Pengabdian Masyarakat, 2(07), 985–994. Https://Doi.Org/10.36418/Comserva.V2i07.404
Supriatin, R. D., Sari, A. A., Istikhomah, I., Syaputri, M. F., Syafi’ah, F. N., & Sartika, I. (2024). Edukasi Pemanfaatan Limbah Minyak Jelantah Pada Kelompok Pemberdayaan Kesejahteraan Keluarga (Pkk) Dusun Jambewangi. Jurnal Abdimas Peradaban, 5(1), 58–62. Https://Doi.Org/10.54783/Xbh4r853
Suwanda, I. G. M., & Tjenreng, M. B. Z. (2025). Implementasi Prinsip Good Governance Dalam Peningkatan Kualitas Pelayanan Publik: Studi Kasus Pada Pemerintah Daerah. Jurnal Pkm Manajemen Bisnis, 5(1), 271–282. Https://Doi.Org/10.37481/Pkmb.V5i1.1298
Syahputra, S. (2022). Bunga Rampai Tindak Pidana Korupsi. Bunga Rampai Tindak Pidana Korupsi, 1(1), 1–129. Https://Books.Google.Com/Books?Hl=En&Lr=&Id=Gftceaaaqbaj&Oi=Fnd&Pg=Pp1&Dq=Hukum+Perjanjian+Dan+Teraputik+Kekerasan+Seksual&Ots=9azvizimu0&Sig=Fwax7c9cyzxp9h0zvxjrd6abhoc
Syamsiah Hasyim, Septi Hikmatun, Yudarti Yudarti, & Muh. Faisal. (2025). Application Of Good Governance Principles In Public Services: A Case Study Of The Investment And Integrated One-Stop Service Office In Indonesia. Socio-Economic And Humanistic Aspects For Township And Industry, 3(1), 83–97. Https://Doi.Org/10.59535/Sehati.V3i1.436
Ulinnuha Ulinnuha, Aini Pungki Sri Rahayu, Rahayu Yunitasari, Anugrah Alamsyah, & Hotman Binsar Siregar. (2024). Optimalisasi Pelayanan Masyarakat Di Kelurahan Kilasah Kecamatan Kasemen Kota Serang Dalam Mencapai Good Government. Cakrawala: Jurnal Pengabdian Masyarakat Global, 3(3), 75–82. Https://Doi.Org/10.30640/Cakrawala.V3i3.3061
Umami, F., Maududi, A. N., & Mahmudah, A. R. (2022). A Discourse Of General Principles Of Good Governance In Public Services In Indonesia. Indonesian Journal Of Pancasila And Global Constitutionalism, 1(1), 17–32. Https://Doi.Org/10.15294/Ijpgc.V1i1.56876
Valista, C. (2023). The Quality Improvement Of Public Service At The Kambitin Village Office. 7(2). Https://Doi.Org/10.35722/Pubbis.V7i2.799
Wahyuni, F., & Cahyani, R. M. (2025). Strengthening Public Sector Performance: The Role Of Good Governance, Leadership Style, And Service Quality In Village Government Administration. International Journal Of Social Science Humanity & Management Research, 04(05), 988–1002. Https://Doi.Org/10.58806/Ijsshmr.2025.V4i5n21
Widodo, C., & Luthfiyanti, D. (2024). Analisis Perhitungan Dan Pelaporan Pajak Pertambahan Nilai Pada Pt Xyz. Visa: Journal Of Vision And Ideas, 4(3). Https://Doi.Org/10.47467/Visa.V4i3.4193
Wirawan, D. G., & Tjenreng, M. B. Z. (2025). Penerapan Good Governance Dalam Reformasi Birokrasi Untuk Peningkatan Layanan Publik Di Indonesia. Jurnal Pkm Manajemen Bisnis, 5(1), 179–193. Https://Doi.Org/10.37481/Pkmb.V5i1.1241
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