Effectiveness of population administration services at the Ciruas district office, Serang regency
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Abstract
Population administration services are a form of public service that plays a crucial role in meeting the needs of the community for population documents, such as Identity Cards (KTP), Family Cards (KK), birth certificates, and other administrative documents. This study aims to analyze the effectiveness of population administration services in Ciruas District, Serang Regency, and to identify factors that influence the quality of service to the community. The research method used is a qualitative approach with data collection techniques through observation, interviews, and documentation. Research informants consisted of sub-district officials and community users of population administration services. The results of the study indicate that population administration services at the Ciruas District Office have been running quite effectively, seen from the aspects of timeliness of service, ease of procedures, and employee responsiveness to community needs. The use of information technology also helps expedite the administrative service process. However, several obstacles remain, such as limited facilities and infrastructure, disruption of the population administration system network, and a low understanding of some community members regarding the administrative requirements that must be met. Supporting factors for service effectiveness include apparatus competence, coordination between employees, and commitment to providing excellent service to the community. This study concludes that the effectiveness of population administration services in Ciruas District, Serang Regency is quite good, but still requires improvements in aspects of service facilities, strengthening digital systems, and socialization to the community so that public services can run more optimally, quickly, and transparently.
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