The head of school administrative staff's strategy in improving administrative services at MAN 2 Model Medan
DOI:
https://doi.org/10.35335/cendikia.v16i5.7108Keywords:
Administrative Services, Head of Administrative Staff, StrategyAbstract
This research aims to determine the strategies implemented by the head of school administration in improving administrative services at Madrasah Aliyah Negeri (MAN) 2 Medan Model and identify the obstacles faced in its implementation. School administration services are an important part that supports the smooth running of the teaching and learning process, so a strategic approach is needed so that these services can run well and not waste time and money. This research uses a qualitative approach with a descriptive research design. Data was obtained through observation, interviews and document collection conducted with the head of administration and school administrative staff. Data analysis techniques are carried out through the stages of data reduction, data presentation, and drawing conclusions. Research shows that the methods used by heads of administrative staff to improve administrative services include structured work planning, clear assignment of tasks to staff, use of technology to manage data, and implementation of regular monitoring and evaluation. Managing student data, correspondence and student services can be more effective with the right strategy.
References
Amiroh. (2025). Strategi manajemen administrasi sekolah. Jakarta: Rajawali Press.
Amiroh, T., Kanada, R., Marlina, L., & Safitri, D. (2025). Pelaksanaan tata usaha dalam pelayanan administrasi sekolah di madrasah. Jurnal Manajemen Pendidikan, 10(2).
Armstrong, M. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page.
Bush, T. (2018). Educational leadership and management: Theory, policy, and practice. Sage Publications.
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Sage Publications.
Daft, R. L. (2018). Management (13th ed.). Cengage Learning.
David, F. R., & David, F. R. (2017). Strategic management: A competitive advantage approach. Pearson.
Daud. (2024). Manajemen strategi pendidikan. Bandung: Alfabeta.
Daud, Y. M. (2024). Strategi kepala tenaga administrasi dalam peningkatan kinerja tenaga kependidikan di MAN 1 Aceh Besar. Konstruktivisme: Jurnal Pendidikan dan Pembelajaran, 16(2).
Drucker, P. F. (2017). The effective executive. Harper Business.
Duli, N. (2020). Metodologi penelitian kuantitatif dan kualitatif. Yogyakarta: Deepublish.
Fullan, M. (2016). The new meaning of educational change (5th ed.). Teachers College Press.
Heriman. (2025). Manajemen layanan administrasi pendidikan. Yogyakarta: Deepublish.
Heriman, H., Komariyah, L., Subagiyo, L., & Warman, W. (2025). Manajemen tata usaha dan kinerja staf tata usaha di SMK TI Labbaika Samarinda. Fikruna: Jurnal Ilmiah Kependidikan dan Kemasyarakatan, 7(3).
Hilal. (2015). Administrasi pendidikan modern. Jakarta: Bumi Aksara.
Hilal Mahmud, M. M. (2015). Administrasi pendidikan (Menuju sekolah efektif). Penerbit Aksara TIMUR.
Hoy, W. K., & Miskel, C. G. (2013). Educational administration: Theory, research, and practice. McGraw-Hill.
Kotter, J. P. (2012). Leading change. Harvard Business Review Press.
Kusumastuti, A., & Khoiron, A. M. (2019). Metode penelitian kualitatif. Semarang: Lembaga Pendidikan Sukarno Pressindo.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Sage Publications.
Merriam, S. B., & Tisdell, E. J. (2016). Qualitative research: A guide to design and implementation. Jossey-Bass.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). Sage Publications.
Mintzberg, H., Ahlstrand, B., & Lampel, J. (2009). Strategy safari. Free Press.
Mulyasa, E. (2013). Manajemen berbasis sekolah. Remaja Rosdakarya.
Nurjanah, N., Judijanto, L., Apriyanto, A., Haryanti, T., Suri, D. R., Tadius, T., & Januaripin, M. (2025). Administrasi pendidikan: Manajemen pengelolaan sekolah unggulan. PT. Sonpedia Publishing Indonesia.
Nurjannah. (2025). Administrasi pendidikan di sekolah. Medan: Perdana Publishing.
OECD. (2019). Education at a glance. OECD Publishing.
Patton, M. Q. (2015). Qualitative research & evaluation methods (4th ed.). Sage Publications.
Robbins, S. P., & Coulter, M. (2016). Management (13th ed.). Pearson.
Sergiovanni, T. J. (2015). The principalship: A reflective practice perspective. Pearson.
Setiawati. (2020). Manajemen administrasi pendidikan. Bandung: CV Pustaka Setia.
Setiawati, F. (2020). Manajemen strategi untuk meningkatkan kualitas pendidikan. Jurnal At-Tadbir: Media Hukum dan Pendidikan, 30(1).
Sugiyono. (2021). Metode penelitian kualitatif. Bandung: Alfabeta.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2018). Strategic management and business policy. Pearson.
Yin, R. K. (2018). Case study research and applications: Design and methods. Sage Publications.
Yunus. (2024). Strategi organisasi pendidikan. Jakarta: Kencana.
Yunus, M., Ibrahim, M., Musnadi, S., Buchari, A. M., Maihani, S., Syauqi, T. M., & Sawitri, R. (2024). Manajemen strategi. Yogyakarta: Deepublisbh.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Salwa Nabila Damanik, Budi Budi
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
