Djunaidy, N. F. C. ., and B. A. . Darmawan. “Cut to the Chase: Does Service Quality or Customer Satisfaction Effectively Improve Customer Loyalty in the Internet Provider Industry? ”. Jurnal Mantik, vol. 8, no. 3, Nov. 2024, pp. 1456-63, doi:10.35335/mantik.v8i3.5682.