Wijaya, C. . and Febriyantoro, M. T. . (2026) “The influence of chatbot interaction and chatbot problem solving on user satisfaction in Surabaya city mediated by accuracy on Shopee e-commerce in Indonesia”, Jurnal Mantik, 9(4), pp. 1556-1566. doi: 10.35335/mantik.v9i4.7087.