Understanding beneficiary satisfaction through logistics efficiency and digital technology in Indonesia's free nutritious meal program
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Aug 30, 2026
Keywords:
Beneficiary Satisfaction, Information Technology, Logistics Efficiency, Service Quality
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Economy
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Abstract
High malnutrition rates among pregnant women, infants, and children pose a significant challenge to Indonesia's human resource development and the "Indonesia Emas 2045" vision. To address this, the government initiated the Free Nutritious Meals Program (Makanan Bergizi Gratis / MBG). However, operational bottlenecks such as inefficient distribution, underutilized technology, and inconsistent service quality-persist. This study examines the impact of logistics distribution efficiency, information technology utilization, and service quality on beneficiary satisfaction within the MBG program. Using a quantitative approach, data were gathered from 294 respondents at SMAN 14 Palembang (selected via purposive sampling using Slovin’s formula from a population of 1,105) through structured Likert-scale questionnaires. Analysis was conducted using SPSS, incorporating validity, reliability, classical assumption tests, and multiple linear regression. The findings demonstrate that logistics distribution efficiency, information technology, and service quality both individually and collectively have a positive and statistically significant effect on beneficiary satisfaction. By empirically evaluating these core operational drivers, this study offers actionable insights for program administrators to optimize distribution channels, integrate digital management tools, and refine service delivery across national meal programs
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How to Cite
Vinanda, V. and Yustini, T. . (2026) “Understanding beneficiary satisfaction through logistics efficiency and digital technology in Indonesia’s free nutritious meal program”, Jurnal Mantik, 10(2), pp. 574-583. doi: 10.35335/mantik.v10i2.7347.
References
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Riwu Kore, J R, & Haba Ora, F. (2019). Expenditure display of education cost on households in Kota Kupang and the policy of masterplan. International Journal of Innovative Science and Research Technology, 4(7), 93–99. https://www.ijisrt.com/expenditure-display-of-education-cost-on-households-in-kota-kupang-and-the-policy-of-masterplan%0A
Riwu Kore, J R, Haba Ora, F., Susanto, Y., Fuah, A. M., Priyanto, R., Abdullah, L., Yani, A., & Purwanto, B. P. (2020). Falsafah Science of Fritjof Capra in Handling the Environment Destruction. American Journal of Engineering and Technology Management, 5(6), 103. https://doi.org/10.11648/j.ajetm.20200506.13
Riwu Kore, J R, Haba Ora, F., & Terttiaavini. (2022). Good governance dalam mengukur kinerja lembaga negara (Review). Jurnal Pemerintahan Dan Politik, 7(1), 1–10. https://doi.org/10.36982/jpg.v7i1.1974
Riwu Kore, J R, Zamzam, F., & Haba Ora, F. (2022). Iklim organisasi pada manajemen SDM (Dimensi dan indikator penelitian) (Havis Arafik (ed.); 1st ed.). Deepublish Press.
Riwu Kore, Jefirstson R, Yustini, T., & Haba Ora, F. (2023). Mengukur kinerja pegawai pemerintahan di masa krisis?: Konstruksi instrumen kinerja pegawai Dinas Sosial Kota Kupang saat masa pandemi Covid-19. Jurnal Kawistara?: The Journal of Social Sciences and Humanities, 13(3), 420–438. https://doi.org/10.22146/kawistara.73481
Taufiqurokhman, Satispi, E., Andriansyah, & Murod, M. (2024). The impact of e-service quality on public trust and public satisfaction in e-government public services. International Journal of Data and Network Science, 8(2), 765–772. https://doi.org/10.5267/j.ijdns.2024.1.002
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Alnadi, M. (2026). Digitalisation of food supply chains: transformation factors for sustainable logistics in the digital era. Journal of International Logistics and Trade, 56(7), 1–20. https://doi.org/10.1108/JILT-07-2025-0056
BGN. (2025). Petunjuk teknis pembuatan rekening SPPG dan penggunaan dana makanan bergizi gratis. Badan Gizi Nasional Republik Indonesia. https://cdn-web.bgn.go.id/juknis/01K9SAS4H4053JG9FHRGSPC06S.pdf
Burity, J. (2021). The Importance of Logistics Efficiency on Customer Satisfaction. Journal of Marketing Development and Competitiveness, 15(3), 1–11. https://articlearchives.co/index.php/JMDC/article/view/4684
Firdaus, R., Sartika, D., & Nurhasanah. (2024). Pengaruh kualitas sistem informasi, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna Sistem Kepabeanan. Syntax Literate: Jurnal Ilmiah Indonesia, 9(10), 5681–5692. https://doi.org/10.36418/syntax - literate.v9i10
Haba Ora, F., Henuk, Y. L., Riwu Kore, M. H., & Riwu Kore, J. R. (2026). Lingkungan kerja fisik dan non-fisik sebagai prediktor kondusivitas kerja. CITA HUMANITY: Journal of Social Humanities and Community Development, 1(1), 38–51. https://journal.citacendekia.com/humanity/article/view/12
Handayani, R., & Sari, P. (2022). Penilaian kepuasan masyarakat terhadap program bantuan pangan. Jurnal Kebijakan Dan Administrasi Publik, 10(2), 78–92. https://doi.org/10.22146/jkap.75432
Hasibuan, D. P., Bangun, B., & Sihombing, V. (2025). Pengaruh implementasi teknologi informasi terhadap kepuasan pelanggan di industri jasa. JUSTIKPEN?: Jurnal Sistem Informasi, Teknik Informatika Dan Teknologi Pendidikan, 4(2), 60–63. https://doi.org/10.55338/justikpen.v4i2.142
Kayas, O. G. (2023). Workplace surveillance: A systematic review, integrative framework, and research agenda. Journal of Business Research, 168, 114212. https://doi.org/10.1016/j.jbusres.2023.114212
Kompas. (2025, October 27). Jumlah dapur MBG baru 10.900 unit, BGN: bangun ekosistem. Kompas.Com. https://nasional.kompas.com/read/2025/10/27/09373051/jumlah-dapur-mbg-baru-10900-unit-bgn-tantangannya-bangun-ekosistem
Lestari, T. A., & Lawita, N. F. (2024). Pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap penggunaan dan kepuasan pengguna. Simposium Nasional Akuntansi Vokasi (SNAV) XII, 12(1), 110–119. https://ocs.polije.ac.id/index.php/psnav/article/view/8
Lolu, M., Haba Ora, F., & Riwu Kore, M. H. (2026). Potret Prediktor Motivasi Aparatur Sipil Negara di Badan Keuangan dan Aset Daerah Kota Kupang. CITACOMDEV: Journal Od Community Development, 1(1), 1–13. https://journal.citacendekia.com/cjcd/article/view/20
Monoarfa, T. A., Sumarwan, U., Suroso, A. I., & Wulandari, R. (2024). The crucial role of e-logistic service quality to integrated theories to predict continuance intention on fresh produce e-commerce. Cogent Business & Management, 11(1), 2379569. https://doi.org/10.1080/23311975.2024.2379569
Opoku, A., Olanipekun, A., Sutrisna, M., & Ahmed, V. (2022). Validity and reliability in built environment research: A selection of case studies. CRC Press.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing, 58(1), 111–124. https://doi.org/10.2307/1252255
Primadi, A., & Putri, L. S. (2025). Evaluasi manajemen logistik dan pemanfaatan sistem informasi logistik dalam meningkatkan kualitas distribusi barang terhadap kepuasan pelanggan. Jurnal Manajemen Dan Pemasaran Digital, 3(3), 207–215. https://doi.org/10.38035/jmpd.v3i3.408
Riwu kore, J. R., Manafe, H., & Haba Ora, F. (2019). Strategies for handling stunting risk in Indonesia (Case study in Kupang City, Nusa Tenggara Timur Province, Indonesia). International Journal of Latest Research in Humanities and Social Science, 02(06), 17–25. http://www.ijlrhss.com/paper/volume-2-issue-6/3-HSS-375.pdf%0A
Riwu Kore, J R, & Haba Ora, F. (2019). Expenditure display of education cost on households in Kota Kupang and the policy of masterplan. International Journal of Innovative Science and Research Technology, 4(7), 93–99. https://www.ijisrt.com/expenditure-display-of-education-cost-on-households-in-kota-kupang-and-the-policy-of-masterplan%0A
Riwu Kore, J R, Haba Ora, F., Susanto, Y., Fuah, A. M., Priyanto, R., Abdullah, L., Yani, A., & Purwanto, B. P. (2020). Falsafah Science of Fritjof Capra in Handling the Environment Destruction. American Journal of Engineering and Technology Management, 5(6), 103. https://doi.org/10.11648/j.ajetm.20200506.13
Riwu Kore, J R, Haba Ora, F., & Terttiaavini. (2022). Good governance dalam mengukur kinerja lembaga negara (Review). Jurnal Pemerintahan Dan Politik, 7(1), 1–10. https://doi.org/10.36982/jpg.v7i1.1974
Riwu Kore, J R, Zamzam, F., & Haba Ora, F. (2022). Iklim organisasi pada manajemen SDM (Dimensi dan indikator penelitian) (Havis Arafik (ed.); 1st ed.). Deepublish Press.
Riwu Kore, Jefirstson R, Yustini, T., & Haba Ora, F. (2023). Mengukur kinerja pegawai pemerintahan di masa krisis?: Konstruksi instrumen kinerja pegawai Dinas Sosial Kota Kupang saat masa pandemi Covid-19. Jurnal Kawistara?: The Journal of Social Sciences and Humanities, 13(3), 420–438. https://doi.org/10.22146/kawistara.73481
Taufiqurokhman, Satispi, E., Andriansyah, & Murod, M. (2024). The impact of e-service quality on public trust and public satisfaction in e-government public services. International Journal of Data and Network Science, 8(2), 765–772. https://doi.org/10.5267/j.ijdns.2024.1.002
Tohir, M., Primadi, A., & Putri, L. S. (2023). Analisis pengaruh teknologi informasi, inovasi, dan biaya terhadap kepuasan pelanggan pada perusahaan logistik. JGIT?: Jurnal Greenation Ilmu Teknik, 1(1), 43–53. https://doi.org/10.38035/jgit.v1i1.71
Zebua, R. D., Gea, J. B. I. J., Zebua, S., & Mendrofa, M. S. D. (2025). Pengaruh distribusi logistik terhadap kepuasan pelayanan pelanggan pada PT. Pos Indonesia Persero Kota Gunungsitoli. Jurnal Suluh Pendidikan, 13(1), 124–130. https://doi.org/10.36655/jsp.v13i1.1838
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