User satisfaction analysis of the final project feature using IPA (importance performance analysis) and EUCS (end user computing satisfaction) case study: academic portal system of Ahmad Dahlan University
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Published:
Nov 30, 2024
Keywords:
Eucs, Ipa, Performance Analysis, Student Portal, System Evaluation, User Satisfaction
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Informtion System
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Abstract
This study evaluates the final project feature on the Academic Portal System of Ahmad Dahlan University (UAD) which is divided into 5 sub-features; final project topic registration, final project guidance, logbook, proposal seminar registration, and final project exam registration using Importance-Performance Analysis (IPA) and End-User Computing Satisfaction (EUCS) methods. Data were collected from student users through questionnaires using the IPA method which measures aspects of importance and performance, and the EUCS method which measures user satisfaction with a 1-5 Likert scale. The findings using the IPA method show that although the final project guidance sub-feature has a high level of importance (4.42), its performance is still poor (2.43) and falls into quadrant 1, making it a priority for improvement. In more detail using EUCS method, weaknesses were identified in completeness (2.75) in the Content dimension and accuracy of information (2.69) in the Accuracy dimension, as well as IT service support (2.75) across all dimensions. It is concluded from the results of this study that the IPA and EUCS methods are very relevant and worthy of being used to evaluate the final project features on the UAD Academic Portal System by providing accurate and comprehensive results, so that they can provide a complete picture and technical recommendations on user satisfaction and help identify areas that need to be improved
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How to Cite
Sumagita, M. and Dirgahayu, R. T. (2024) “User satisfaction analysis of the final project feature using IPA (importance performance analysis) and EUCS (end user computing satisfaction) case study: academic portal system of Ahmad Dahlan University”, Jurnal Mantik, 8(3), pp. 1553-1562. doi: 10.35335/mantik.v8i3.5779.
References
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Haryani, R., Singasatia, D., & Kaniawulan, I. (2022). Analisis Faktor Yang Mempengaruhi Kepuasan Pengguna Sistem Informasi Tambahan Penghasilan Pegawai (TPP) Menggunakan Metode EUCS (Studi Kasus ASN di Lingkungan Pemerintah Daerah Kabupaten Purwakarta). Jurnal Teknologi Sistem Informasi, 3(2), 277–292. https://doi.org/10.35957/jtsi.v3i2.3050
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Nam, S., & Lee, H. C. (2019). A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service. Sustainability, 11(21), 6153. https://doi.org/10.3390/su11216153
Nuraieni, F. A., Ravenska, N., & Pradesa, H. A. (2021). Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality. Jurnal Ilmu Manajemen Advantage, 5(2), 85–93. https://doi.org/10.30741/adv.v5i2.779
Pinho, C., Franco, M., & Mendes, L. (2018). Web portals as tools to support information management in higher education institutions: A systematic literature review. International Journal of Information Management, 41, 80–92. https://doi.org/10.1016/j.ijinfomgt.2018.04.002
Ramadhani, D., Sadikin, A., & Yorita Astri, L. (2023). Analisis Kepuasan Pengguna Website Sintap Unama Dengan Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS), 3(2), 522–531. https://doi.org/10.33998/jms.2023.3.2.1409
Sahfitri, V. (2017). Analisis Kepuasan Pelanggan Terhadap Pemanfaatan Facebook Commerce Menggunakan Metode Importance Performance Analysis (IPA). Jurnal Ilmiah Matrik, 19(1), 79–90.
Sudarmaji, S., & Irawan, D. (2022). Sistem Informasi Pembimbingan Skripsi dan Tugas Akhir Online Fakultas Ilmu Komputer Universitas Muhammadiyah Metro (OPR Skim Penelitian Institusi). Jurnal Ilmiah Sistem Informasi (JISI), 1(1), 48–57. https://doi.org/10.24127/jisi.v1i1.1962
Sutiman, S., Pamungkasari, E. P., & Suprapti, S. (2023). Analysis Of Online Learning Services’ Student Satisfaction Using The Importance-Performance Analysis Approach. Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education, 12(2), 144. https://doi.org/10.22146/jpki.78724
Universitas Ahmad Dahlan. (n.d.). Portal UAD. Biro Akademik Dan Admisi, 2024.
Verizon. (2023). 2023 Data Breach Investigations Report (DBIR). Verizon business.
Widodo, F. T. (2024). Analisis Kepuasan Mahasiswa Universitas Muhammadiyah Ponorogo terhadap SIMTIK Menggunakan Metode End User Computing Satisfaction (EUCS). Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi, 2(3), 60–73. https://doi.org/10.61132/neptunus.v2i3.185
Wisudawati, N., Irfani, M. G., Hastarina, M., & Santoso, B. (2023). Penggunaan Metode Importance-Performance Analysis (IPA) Untuk Menganalisis Kepuasan Masyarakat Terhadap Pelayanan Administrasi Kependudukan. Integrasi?: Jurnal Ilmiah Teknik Industri, 8(1). https://doi.org/10.32502/js.v8i1.5969
Yusroaini, Y., Imtihan, K., & Zaen, M. T. A. (2024). Analisis Tingkat Kepuasan Umkm Pengguna Aplikasi Facebook Sebagai Sosial Commerce Menggunakan Metode End User Computing Satisfaction (EUCS). Innovative: Journal Of Social Science Research, 4(3), 18354–18363. https://doi.org/10.31004/innovative.v4i3.12765
Zuhaira, I. A., & Pujiani, I. (2024). Analisis Manajemen Data Kualitas Layanan E-Commerce Menggunakan Metode E-Servqual Dan Importance Performance Analysis. INFOTECH Journal, 10(2), 245–251. https://doi.org/10.31949/infotech.v10i2.10933
Amin, N. Y., Su’un, M., & Selong, A. (2024). Analysis of SAKTI User Satisfaction Using the Importance Performance Analysis (IPA) Method. Invoice: Jurnal Ilmu Akuntansi, 6(1), 32–49.
Chantika, L. (2022). Analisis Pengukuran Kepuasan Pengguna Aplikasi Gojek Di Surabaya Menggunakan Metode End User Computing Satisfaction (EUCS). Prosiding Seminar Nasional Teknologi Dan Sistem Informasi, 2(1), 120–130. https://doi.org/10.33005/sitasi.v2i1.278
Dienislami, A. W., & Indrati, A. (2023). User Satisfaction Analysis Of Gojek Application Using End-User Computing Satisfaction (EUCS). International Journal Science and Technology, 2(2), 76–79. https://doi.org/10.56127/ijst.v2i2.875
Faqih, H., Warjiyono, Kuhon, F., Aji, S., Ardiansyah, A., & Fandhilah. (2020). An Analysis and Measurement of Website Quality Using WebQual 4.0 and Importance Performance Analysis (IPA) Method (A Case Study of Kemiriamba Village Brebes). Journal of Physics: Conference Series, 1641(1), 12096. https://doi.org/10.1088/1742-6596/1641/1/012096
Haerani, K., Imtihan, K., & Murniati, W. (2024). Analisis Kepuasan Pengguna Aplikasi Sidawai Menggunakan End User Computing Statisfaction (EUCS) DAn Importance Performance Analysis (IPA). Jurnal Teknologi Informasi Dan Ilmu Komputer, 11(4), 845–854. https://doi.org/10.25126/jtiik.1148906
Hafidz, M., & Sari, R. (2021). Metode End User Computing Satisfaction Untuk Evaluasi Pengukuran Kepuasaan Kualitas System Application & Product R/3 Fico. Jurnal INSAN: Journal of Information System Management Innovation, 1(2), 88–95. https://doi.org/10.31294/jinsan.v1i2.632
Haleem, A., Javaid, M., Qadri, M. A., & Suman, R. (2022). Understanding the role of digital technologies in education: A review. Sustainable Operations and Computers, 3, 275–285. https://doi.org/10.1016/j.susoc.2022.05.004
Haryani, R., Singasatia, D., & Kaniawulan, I. (2022). Analisis Faktor Yang Mempengaruhi Kepuasan Pengguna Sistem Informasi Tambahan Penghasilan Pegawai (TPP) Menggunakan Metode EUCS (Studi Kasus ASN di Lingkungan Pemerintah Daerah Kabupaten Purwakarta). Jurnal Teknologi Sistem Informasi, 3(2), 277–292. https://doi.org/10.35957/jtsi.v3i2.3050
Hendarsyah, D. (2019). E-Commerce Di Era Industri 4.0 Dan Society 5.0. IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita, 8(2), 171–184. https://doi.org/10.46367/iqtishaduna.v8i2.170
Hidayat, D. F., Tosungku, L. O. A. S., & Fathimahhayati, L. D. (2023). Analisis Kualitas Pelayanan Menggunakan Metode Servqual Dan Importance Performance Analysis (IPA) (Studi Kasus: PDAM Tirta Tuah Benua Kutai Timur). Jurnal Teknik Industri: Jurnal Hasil Penelitian Dan Karya Ilmiah Dalam Bidang Teknik Industri, 9(1), 167. https://doi.org/10.24014/jti.v9i1.21281
Komalasari, Y., & Ayumida, S. (2024). Analisis Kepuasan Pengguna Aplikasi Smart DTD Menggunakan Metode End User Computing Satisfaction. Jurnal Infortech, 6(1), 84–93. https://doi.org/10.31294/infortech.v6i1.22195
Lingga, N. A., & Sembiring, P. (2021). Implementation of Importance Performance Analysis to Analyze Customer Satisfaction in PT. Bank Tabungan Negara KCP Simalingkar Medan. Journal of Mathematics Technology and Education, 1(1), 63–76. https://doi.org/10.32734/jomte.v1i1.7334
Mailangkay, A. (2024). PERKEMBANGAN SISTEM INFORMASI. BINUS Higher Education.
Nam, S., & Lee, H. C. (2019). A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service. Sustainability, 11(21), 6153. https://doi.org/10.3390/su11216153
Nuraieni, F. A., Ravenska, N., & Pradesa, H. A. (2021). Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality. Jurnal Ilmu Manajemen Advantage, 5(2), 85–93. https://doi.org/10.30741/adv.v5i2.779
Pinho, C., Franco, M., & Mendes, L. (2018). Web portals as tools to support information management in higher education institutions: A systematic literature review. International Journal of Information Management, 41, 80–92. https://doi.org/10.1016/j.ijinfomgt.2018.04.002
Ramadhani, D., Sadikin, A., & Yorita Astri, L. (2023). Analisis Kepuasan Pengguna Website Sintap Unama Dengan Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS), 3(2), 522–531. https://doi.org/10.33998/jms.2023.3.2.1409
Sahfitri, V. (2017). Analisis Kepuasan Pelanggan Terhadap Pemanfaatan Facebook Commerce Menggunakan Metode Importance Performance Analysis (IPA). Jurnal Ilmiah Matrik, 19(1), 79–90.
Sudarmaji, S., & Irawan, D. (2022). Sistem Informasi Pembimbingan Skripsi dan Tugas Akhir Online Fakultas Ilmu Komputer Universitas Muhammadiyah Metro (OPR Skim Penelitian Institusi). Jurnal Ilmiah Sistem Informasi (JISI), 1(1), 48–57. https://doi.org/10.24127/jisi.v1i1.1962
Sutiman, S., Pamungkasari, E. P., & Suprapti, S. (2023). Analysis Of Online Learning Services’ Student Satisfaction Using The Importance-Performance Analysis Approach. Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education, 12(2), 144. https://doi.org/10.22146/jpki.78724
Universitas Ahmad Dahlan. (n.d.). Portal UAD. Biro Akademik Dan Admisi, 2024.
Verizon. (2023). 2023 Data Breach Investigations Report (DBIR). Verizon business.
Widodo, F. T. (2024). Analisis Kepuasan Mahasiswa Universitas Muhammadiyah Ponorogo terhadap SIMTIK Menggunakan Metode End User Computing Satisfaction (EUCS). Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi, 2(3), 60–73. https://doi.org/10.61132/neptunus.v2i3.185
Wisudawati, N., Irfani, M. G., Hastarina, M., & Santoso, B. (2023). Penggunaan Metode Importance-Performance Analysis (IPA) Untuk Menganalisis Kepuasan Masyarakat Terhadap Pelayanan Administrasi Kependudukan. Integrasi?: Jurnal Ilmiah Teknik Industri, 8(1). https://doi.org/10.32502/js.v8i1.5969
Yusroaini, Y., Imtihan, K., & Zaen, M. T. A. (2024). Analisis Tingkat Kepuasan Umkm Pengguna Aplikasi Facebook Sebagai Sosial Commerce Menggunakan Metode End User Computing Satisfaction (EUCS). Innovative: Journal Of Social Science Research, 4(3), 18354–18363. https://doi.org/10.31004/innovative.v4i3.12765
Zuhaira, I. A., & Pujiani, I. (2024). Analisis Manajemen Data Kualitas Layanan E-Commerce Menggunakan Metode E-Servqual Dan Importance Performance Analysis. INFOTECH Journal, 10(2), 245–251. https://doi.org/10.31949/infotech.v10i2.10933
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