The influence of quality of work life and knowlesdge management on organizational citizenship behavior with job satisfaction as a mediating variable.(Study on DPRD Secretariat West Pasaman Regency)
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Published:
May 30, 2024
Keywords:
Job Satisfication, Knowladge Management, Organizational Citizenship Behavior, Termasuk Quality of Work Life
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Economy
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Abstract
This study aims to analyze the factors influencing organizational citizenship behavior (OCB) at work, including quality of work life and knowledge management with job satisfaction as a mediating variable. The research population is employees of the Secretariat of the Pasaman Barat Regency DPRD with a sample of 66 employees. Using descriptive statistical analysis and factor description with SmartPLS 4.0, the results show that quality of work life and knowledge management have a positive and significant relationship with OCB. Quality of work life and knowledge management also have a positive and significant impact on job satisfaction, which in turn influences OCB positively and significantly. Additionally, job satisfaction significantly mediates the relationship between quality of work life and OCB, as well as knowledge management and OCB.
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How to Cite
Aulia, R., Yulihasri, Y. and Lukito, H. . (2024) “The influence of quality of work life and knowlesdge management on organizational citizenship behavior with job satisfaction as a mediating variable.(Study on DPRD Secretariat West Pasaman Regency) ”, Jurnal Mantik, 8(1), pp. 646-656. doi: 10.35335/mantik.v8i1.5170.
References
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Barclay, D., Higgins, C., & Thompson, R. (1995). “The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration”, Technology Studies. 2(2), 285–309.
Chin, W. W. (1998). he partial least squares approach to structural equation modeling. Modern Methods for Business Research,. 295(2), 295–336.
Ghozali. (2018). Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS). Universitas Diponegoro.
Hair, J. F., Sarstedt, M., Hopkins, L., K., & Uppelwieser, V. G. (2018). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review. 26(2), 106–121. https://doi.org/https://doi.org/10.1108/EBR-10-2013-0128
Helmi, S. S., & L., M. (2021). Analisis Data Untuk Riset Manajemen dan Bisnis. 3.
I, Z. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. Journal of Business and Economics, 9(2), 120–134.
Nareehan, Hassan, & Maamur hairunnissa. (2019). Manajemen sumber daya manusia.
Parsa, n., beigi, M., & Temin, M. (2019). THE INFLUENCE OF QUALITY OF WORK LIFE (QWL) ON ORGANIZATIONAL CITIZZENSHIP BEHAVIOUR (ocb). Journal of Organizational Pyschology, 45(2), 78–92.
Robbins, s. . (2018). Organizational behavior: concepts, controversies, and applications.
Sekaran. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan. Salemba Empat.
Sugiyono. (2018). etode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Umar. (2017). etode Penelitian Untuk Skripsi dan Tesis Bisnis. Raja Grafindo Persada.
Zaki.i. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. . . Journal of Business and Economics, 9(2), 120–134.
Abd el-latif, h., abd el-latif mohamed el-sayed, h., abd el-hamid abd el-fattah, m., & moustafa mohamed, w. (2018). The relationship between quality of work life and organizational citizenship behavior among nurses at el-mansoura health insurance hospital. Nursing journal, 14(1).
Arianty. (2019). Dampak organisasi dalam munculnya pengelompokan manusia menurut teori pemimpinan dan bawahan. Jurnal sosiologi organisasi, 15(2), 45-56.
Arief, n. R., purwana, d., & saptono, a. (2021). Effect of quality work of life (qwl) and work-life balance on kepuasan kerja through employee engagement as intervening variables. The international journal of social sciences world tijossw, 3(1). Https://doi.org/10.5281/zenodo.5068429
Aryani, r., & widodo, w. W. (2020). Analyzing the role of empowermentin mediating effect of manajemen pengetahuan on ocb. Journal of applied business and economics (jabe), 7(1).
Cummings, t. G. (2019). Manajemen pengetahuan: the role of employee knowledge as an organizational asset. Journal of organizational behavior, 40(2), 218-235.
Erlangga, a., & saragih, b. (n.d.). Himalayan economics and business management the effect of manajemen pengetahuan and self efficacy on organizational performance through organizational citizenship behavior as mediation variables in pt. Puri dibya property.
Fatril, r., putra, r. B., dewi, r. C., & fitri, h. (2022). Pengaruh servant leadership dan kualitas kehidupan kerja terhadap organizational citizenship behavior (ocb) dengan kepuasan kerja sebagai variabel intervening pada dinas pendidikan kota padang. Journal of law and economics, 1(1), 21– 31. Https://doi.org/10.56347/jle.v1i1.37
Ghozali, d. (2018). Structural equation modeling metode alternatif dengan partial least square (pls). Universitas diponegoro.
Gibson, j. L. (2017). Organisasi, perilaku, struktur dan proses. Erlangga.
Greenberg, j. (2017). Behavior in organizations understanding and managing the human side of work. Prentice-hall international.
Greenberg, j., & baron, r. A. (2018). Organizational behavior: understanding and managing life at work. Pearson education.
Greenhaus, j. H., & beutell, n. J. (2017). Behavior in organization: understanding and managing the human side work. Drexel university.
Griffin, r. W. (2019). Organizational behavior managing people and organizations. South western.
Hair, j. F., black, w. C., babin, b. J., & anderson, r. E. (2018). Multivariate data analysis (7th ed.). Prentice hall.
Hair, j. F., sarstedt, m., hopkins, l., & kuppelwieser, v. G. (2018). Partial least squares structural equation modeling (pls-sem): an emerging tool in business research. European business review, 26(2), 106–121. Https://doi.org/10.1108/ebr-10-2013-0128
Harari, o. (2020). The future workplace experience: 10 rules for mastering disruption in recruiting and engaging employees. Wiley.
Harvey, p., & tolbert, p. S. (2019). Managing organizational justice and inequality. Routledge.
Haryono, s. (2017). Metode sem untuk penelitian manajemen dengan amos lisrel pls. Luxima metro media.
Hasibuan. (2017). Manajemen sumber daya manusia (edisi revi). Bumi aksara.
Henseler, j., ringle, c. M., & sarstedt, m. (2017). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115–135.
Kavali?, m., stanisavljev, s., mirkov, s., rajkovi?, j., terek stojanovi?, e., milosavljev, d., & nikoli?, m. (2023). Modeling manajemen pengetahuan for kepuasan kerja improvement. Knowledge and process management, 30(2), 176–190. Https://doi.org/10.1002/kpm.1721
Malhotra, y. (2018). Manajemen pengetahuan and business model innovations. Journal of the knowledge economy, 9(3), 822-836.
Moestain, i., hamidah, & kadir. (2020). Leadership, quality of worklife, kepuasan kerja and organizational citizenship behavior in pt. Pertamina. Management science letters, 10(6), 1213–1224. Https://doi.org/10.5267/j.msl.2019.11.037
Parivash. (2021). The importance of extra role behaviors in complex organizational contexts. Journal of organizational behavior, 35(2), 256- 271.
Parsa, n., beigi, m., & temin, m. (2019). The influence of quality of work life (qwl) on organizational citizenship behavior (ocb). Journal of organizational psychology, 45(2), 78-92.
Pendidikan, j., & konseling, d. (n.d.). Peran mediasi work engagement terhadap pengaruh quality of work life dan organizational citizenship behavior (vol. 4).
Preacher, k. J., & hayes, a. F. (2018). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879–891. Https://doi.org/10.3758/brm.40.3.879
Pujianto, e. W., & kunsultan manajemen fakultas ekonomi dan bisnis ubhara surabaya. (2021). Pengaruh budaya mutu, tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organizational citizenship behavior (ocb) (studi pada karyawan pt. Avian avia), 3(1).
Pujianto, w. E., et al. (2021). Pengaruh budaya mutu, tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organization citizenship behavior (ocb):(studi pada karyawan pt. Avian avia). Greenomika, 3.1, 1-8.
Ratan, a. M., shahriar, h. M., khatun, m., hossain, (, & shahriar, m. (n.d.). The impact of manajemen pengetahuan process on kepuasan kerja and employee retention. Https://doi.org/10.34104/ijma.020.01190130
Rizal, a. (2022). The effect of competence and quality of work life on organizational citizenship behavior (ocb) with organizational commitment mediation (study on jaken and jakenan health center employees). International journal of social and management studies. Https://ssrn.com/abstract=4001395
Robbins, s. P. (2018). Organizational behavior: concepts, controversies, and applications. Pearson.
Robbins, s. P., & judge, t. A. (2020). Manajemen. Gramedia pustaka utama.
Ruhana, i., astuti, s., utami, h. N., & afrianti, w. (2019). The effect of quality of work life (qwl) on kepuasan kerja and organization citizenship behavior (ocb) (a study of nurse at numerous hospitals in malang, indonesia), 4(2).
Saxena, s., tomar, k., & tomar, s. (2019.). Impact of kepuasan kerja on organizational citizenship behavior. Https://ssrn.com/abstract=3323753
Seakaran. (2017). Metode penelitian untuk bisnis: pendekatan pengembangan keahlian. Jakarta selatan: salemba empat.
Septiawati, d., et al. (2019). The effect of organizational culture and work motivation on organizational citizenship behavior (ocb) with kepuasan kerja as a mediating variable. Journal of management, 8(2), 91-99.
Sharma, s., mittal, k., & dimri, s. C. (2021). A study on effect of manajemen pengetahuan on kepuasan kerja. Webology, 18(1), 1876–1884. Https://doi.org/10.29121/web/v18i1/203
Shrestha, m., & bhattarai, p. C. (2022). Contribution of kepuasan kerja to organizational citizenship behavior: a survey of the school teachers of nepal. Journal of school administration research and development, 7(1), 36–49.
Siagian, s. P. (2018). Manajemen sumber daya manusia.
Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan r&d. Bandung: alfabeta.
Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan r&d. Bandung: alfabeta.
Suriyana, n., wijaya, r. A., & kumbara, v. B. (2020). Pengaruh tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organizing citizenship behavior (ocb) dengan kepuasan kerja sebagai variabel intervening pada pt. Graindo mediatama. 1(2). Https://doi.org/10.38035/jmpis
Susilawati shofia amin, e. (2021). Increasing organizational citizenship behavior through quality of work life and organizational commitment. Http://journal.afebi.org/index.php/ambr/article/view/421
Syahbanuari, b. A., & abdurrahman, d. (n.d.). Prosiding manajemen pengaruh quality of work life (qwl) dan komitmen organisasi terhadap organizational citizenship behavior (ocb) (studi pada pegawai tetap pt pindad persero bandung) the influence of quality of work life (qwl) and organizational commitment to the organizational citizenship behavior (ocb) (a study on regular employee of pt pindad persero bandung).
Trio, c. Y., yulihasri, & ekonomi, umsb, f. (2021). Pengaruh perceived organizational support, prosedural justice terhadap organizational citizenship behavior dengan kepuasan kerja sebagai variabel mediasi pada perawat rsud rasyidin padang. Vii(1).
Umar. (2017). Metode penelitian untuk skripsi dan tesis bisnis (edisi baru). Jakarta: raja grafindo persada
Vázquez-rodríguez, paula; romero-castro, noelia; pérez-pico, ada m. (2021). To engage or not to engage in organizational citizenship behavior: that is the question!. Economic research-ekonomska istraživanja, 34(1), 2506-2521.
Wahyuni, p., & sulastri, s. (2021). Human resources management studies, 1(4), 227-236.
Yeni, m., situngkir, s., amin, s., & edward. (2022). The effect of person-organization fit, quality of work-life and organizational justice on kepuasan kerja and employee performance at pt. Jambi regional development bank in jambi west region. International journal of research in business and social science, 11(6), 241–251. Https://doi.org/10.20525/ijrbs.v11i6.1950
Zaki, i. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. Journal of business and economics, 9(2), 120-134.
Barclay, D., Higgins, C., & Thompson, R. (1995). “The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration”, Technology Studies. 2(2), 285–309.
Chin, W. W. (1998). he partial least squares approach to structural equation modeling. Modern Methods for Business Research,. 295(2), 295–336.
Ghozali. (2018). Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS). Universitas Diponegoro.
Hair, J. F., Sarstedt, M., Hopkins, L., K., & Uppelwieser, V. G. (2018). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review. 26(2), 106–121. https://doi.org/https://doi.org/10.1108/EBR-10-2013-0128
Helmi, S. S., & L., M. (2021). Analisis Data Untuk Riset Manajemen dan Bisnis. 3.
I, Z. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. Journal of Business and Economics, 9(2), 120–134.
Nareehan, Hassan, & Maamur hairunnissa. (2019). Manajemen sumber daya manusia.
Parsa, n., beigi, M., & Temin, M. (2019). THE INFLUENCE OF QUALITY OF WORK LIFE (QWL) ON ORGANIZATIONAL CITIZZENSHIP BEHAVIOUR (ocb). Journal of Organizational Pyschology, 45(2), 78–92.
Robbins, s. . (2018). Organizational behavior: concepts, controversies, and applications.
Sekaran. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan. Salemba Empat.
Sugiyono. (2018). etode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Umar. (2017). etode Penelitian Untuk Skripsi dan Tesis Bisnis. Raja Grafindo Persada.
Zaki.i. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. . . Journal of Business and Economics, 9(2), 120–134.
Abd el-latif, h., abd el-latif mohamed el-sayed, h., abd el-hamid abd el-fattah, m., & moustafa mohamed, w. (2018). The relationship between quality of work life and organizational citizenship behavior among nurses at el-mansoura health insurance hospital. Nursing journal, 14(1).
Arianty. (2019). Dampak organisasi dalam munculnya pengelompokan manusia menurut teori pemimpinan dan bawahan. Jurnal sosiologi organisasi, 15(2), 45-56.
Arief, n. R., purwana, d., & saptono, a. (2021). Effect of quality work of life (qwl) and work-life balance on kepuasan kerja through employee engagement as intervening variables. The international journal of social sciences world tijossw, 3(1). Https://doi.org/10.5281/zenodo.5068429
Aryani, r., & widodo, w. W. (2020). Analyzing the role of empowermentin mediating effect of manajemen pengetahuan on ocb. Journal of applied business and economics (jabe), 7(1).
Cummings, t. G. (2019). Manajemen pengetahuan: the role of employee knowledge as an organizational asset. Journal of organizational behavior, 40(2), 218-235.
Erlangga, a., & saragih, b. (n.d.). Himalayan economics and business management the effect of manajemen pengetahuan and self efficacy on organizational performance through organizational citizenship behavior as mediation variables in pt. Puri dibya property.
Fatril, r., putra, r. B., dewi, r. C., & fitri, h. (2022). Pengaruh servant leadership dan kualitas kehidupan kerja terhadap organizational citizenship behavior (ocb) dengan kepuasan kerja sebagai variabel intervening pada dinas pendidikan kota padang. Journal of law and economics, 1(1), 21– 31. Https://doi.org/10.56347/jle.v1i1.37
Ghozali, d. (2018). Structural equation modeling metode alternatif dengan partial least square (pls). Universitas diponegoro.
Gibson, j. L. (2017). Organisasi, perilaku, struktur dan proses. Erlangga.
Greenberg, j. (2017). Behavior in organizations understanding and managing the human side of work. Prentice-hall international.
Greenberg, j., & baron, r. A. (2018). Organizational behavior: understanding and managing life at work. Pearson education.
Greenhaus, j. H., & beutell, n. J. (2017). Behavior in organization: understanding and managing the human side work. Drexel university.
Griffin, r. W. (2019). Organizational behavior managing people and organizations. South western.
Hair, j. F., black, w. C., babin, b. J., & anderson, r. E. (2018). Multivariate data analysis (7th ed.). Prentice hall.
Hair, j. F., sarstedt, m., hopkins, l., & kuppelwieser, v. G. (2018). Partial least squares structural equation modeling (pls-sem): an emerging tool in business research. European business review, 26(2), 106–121. Https://doi.org/10.1108/ebr-10-2013-0128
Harari, o. (2020). The future workplace experience: 10 rules for mastering disruption in recruiting and engaging employees. Wiley.
Harvey, p., & tolbert, p. S. (2019). Managing organizational justice and inequality. Routledge.
Haryono, s. (2017). Metode sem untuk penelitian manajemen dengan amos lisrel pls. Luxima metro media.
Hasibuan. (2017). Manajemen sumber daya manusia (edisi revi). Bumi aksara.
Henseler, j., ringle, c. M., & sarstedt, m. (2017). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115–135.
Kavali?, m., stanisavljev, s., mirkov, s., rajkovi?, j., terek stojanovi?, e., milosavljev, d., & nikoli?, m. (2023). Modeling manajemen pengetahuan for kepuasan kerja improvement. Knowledge and process management, 30(2), 176–190. Https://doi.org/10.1002/kpm.1721
Malhotra, y. (2018). Manajemen pengetahuan and business model innovations. Journal of the knowledge economy, 9(3), 822-836.
Moestain, i., hamidah, & kadir. (2020). Leadership, quality of worklife, kepuasan kerja and organizational citizenship behavior in pt. Pertamina. Management science letters, 10(6), 1213–1224. Https://doi.org/10.5267/j.msl.2019.11.037
Parivash. (2021). The importance of extra role behaviors in complex organizational contexts. Journal of organizational behavior, 35(2), 256- 271.
Parsa, n., beigi, m., & temin, m. (2019). The influence of quality of work life (qwl) on organizational citizenship behavior (ocb). Journal of organizational psychology, 45(2), 78-92.
Pendidikan, j., & konseling, d. (n.d.). Peran mediasi work engagement terhadap pengaruh quality of work life dan organizational citizenship behavior (vol. 4).
Preacher, k. J., & hayes, a. F. (2018). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879–891. Https://doi.org/10.3758/brm.40.3.879
Pujianto, e. W., & kunsultan manajemen fakultas ekonomi dan bisnis ubhara surabaya. (2021). Pengaruh budaya mutu, tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organizational citizenship behavior (ocb) (studi pada karyawan pt. Avian avia), 3(1).
Pujianto, w. E., et al. (2021). Pengaruh budaya mutu, tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organization citizenship behavior (ocb):(studi pada karyawan pt. Avian avia). Greenomika, 3.1, 1-8.
Ratan, a. M., shahriar, h. M., khatun, m., hossain, (, & shahriar, m. (n.d.). The impact of manajemen pengetahuan process on kepuasan kerja and employee retention. Https://doi.org/10.34104/ijma.020.01190130
Rizal, a. (2022). The effect of competence and quality of work life on organizational citizenship behavior (ocb) with organizational commitment mediation (study on jaken and jakenan health center employees). International journal of social and management studies. Https://ssrn.com/abstract=4001395
Robbins, s. P. (2018). Organizational behavior: concepts, controversies, and applications. Pearson.
Robbins, s. P., & judge, t. A. (2020). Manajemen. Gramedia pustaka utama.
Ruhana, i., astuti, s., utami, h. N., & afrianti, w. (2019). The effect of quality of work life (qwl) on kepuasan kerja and organization citizenship behavior (ocb) (a study of nurse at numerous hospitals in malang, indonesia), 4(2).
Saxena, s., tomar, k., & tomar, s. (2019.). Impact of kepuasan kerja on organizational citizenship behavior. Https://ssrn.com/abstract=3323753
Seakaran. (2017). Metode penelitian untuk bisnis: pendekatan pengembangan keahlian. Jakarta selatan: salemba empat.
Septiawati, d., et al. (2019). The effect of organizational culture and work motivation on organizational citizenship behavior (ocb) with kepuasan kerja as a mediating variable. Journal of management, 8(2), 91-99.
Sharma, s., mittal, k., & dimri, s. C. (2021). A study on effect of manajemen pengetahuan on kepuasan kerja. Webology, 18(1), 1876–1884. Https://doi.org/10.29121/web/v18i1/203
Shrestha, m., & bhattarai, p. C. (2022). Contribution of kepuasan kerja to organizational citizenship behavior: a survey of the school teachers of nepal. Journal of school administration research and development, 7(1), 36–49.
Siagian, s. P. (2018). Manajemen sumber daya manusia.
Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan r&d. Bandung: alfabeta.
Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan r&d. Bandung: alfabeta.
Suriyana, n., wijaya, r. A., & kumbara, v. B. (2020). Pengaruh tingkat quality of work life (qwl) dan manajemen pengetahuan terhadap organizing citizenship behavior (ocb) dengan kepuasan kerja sebagai variabel intervening pada pt. Graindo mediatama. 1(2). Https://doi.org/10.38035/jmpis
Susilawati shofia amin, e. (2021). Increasing organizational citizenship behavior through quality of work life and organizational commitment. Http://journal.afebi.org/index.php/ambr/article/view/421
Syahbanuari, b. A., & abdurrahman, d. (n.d.). Prosiding manajemen pengaruh quality of work life (qwl) dan komitmen organisasi terhadap organizational citizenship behavior (ocb) (studi pada pegawai tetap pt pindad persero bandung) the influence of quality of work life (qwl) and organizational commitment to the organizational citizenship behavior (ocb) (a study on regular employee of pt pindad persero bandung).
Trio, c. Y., yulihasri, & ekonomi, umsb, f. (2021). Pengaruh perceived organizational support, prosedural justice terhadap organizational citizenship behavior dengan kepuasan kerja sebagai variabel mediasi pada perawat rsud rasyidin padang. Vii(1).
Umar. (2017). Metode penelitian untuk skripsi dan tesis bisnis (edisi baru). Jakarta: raja grafindo persada
Vázquez-rodríguez, paula; romero-castro, noelia; pérez-pico, ada m. (2021). To engage or not to engage in organizational citizenship behavior: that is the question!. Economic research-ekonomska istraživanja, 34(1), 2506-2521.
Wahyuni, p., & sulastri, s. (2021). Human resources management studies, 1(4), 227-236.
Yeni, m., situngkir, s., amin, s., & edward. (2022). The effect of person-organization fit, quality of work-life and organizational justice on kepuasan kerja and employee performance at pt. Jambi regional development bank in jambi west region. International journal of research in business and social science, 11(6), 241–251. Https://doi.org/10.20525/ijrbs.v11i6.1950
Zaki, i. (2018). The relationship between organizational citizenship behavior and employee commitment: mediating role of kepuasan kerja. Journal of business and economics, 9(2), 120-134.
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