Main Article Content

Indra Taruna
Didi Tarmidi
Shendy Amalia
Vina Silviani Marinda


This research aims to find out the influence of Reward and Punishment on Work Loyalty at IBC Telkomsel in Bandung City. This research includes quantitative descriptive research, with multiple linear regression analysis approaches that use a brushioner research instrument. The sample in this study was Telkomsel IBC employees in Bandung City which amounted to 134 respondents who were analyzed with the SPSS program version 25. The results of this study found that rewards have a significant effect on work loyalty, evidenced by the value of thitung significance greater than table and with a large enough coefficient value so that the reward affects work loyalty. Punishment also has a significant effect on work loyalty, evidenced by the value of thitung significance greater than ttabel and with a fairly large value of coefiesen, so punishment also affects work loyalty. In multiple linear analyses it is known that reward has a greater influence on work loyalty compared to the punishment variable.


Download data is not yet available.

Article Details

How to Cite
Taruna, I., Tarmidi, D. ., Amalia, S. . and Marinda, V. S. . (2024) “The effect of reward and punishment on work loyalty on IBC Telkomsel in Bandung City”, Jurnal Mantik, 8(1), pp. 255-261. doi: 10.35335/mantik.v8i1.4948.
Ali, B. J., & Anwar, G. (2021). An empirical study of employees’ motivation and its influence job satisfaction. Ali, BJ, & Anwar, G.(2021). An Empirical Study of Employees’ Motivation and Its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21–30.
Alkandi, I. G., Khan, M. A., Fallatah, M., Alabdulhadi, A., Alanizan, S., & Alharbi, J. (2023). The Impact of Incentive and Reward Systems on Employee Performance in the Saudi Primary, Secondary, and Tertiary Industrial Sectors: A Mediating Influence of Employee Job Satisfaction. Sustainability, 15(4), 3415.
Bashori, B., Prasetyo, M. A. M., & Susanto, E. (2020). Change management transfromation in islamic education of Indonesia. Social Work and Education, 7(1), 84–99.
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R., & Issalillah, F. (2020). The quality of human resources, job performance and employee loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580–2592.
Davidescu, A. A., Apostu, S.-A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among Romanian employees—Implications for sustainable human resource management. Sustainability, 12(15), 6086.
Dervitsiotis, K. N. (2004). Navigating in turbulent environmental conditions for sustainable business excellence. Total Quality Management & Business Excellence, 15(5–6), 807–827.
Fajar, J. K., Heriansyah, T., & Rohman, M. S. (2018). The predictors of no reflow phenomenon after percutaneous coronary intervention in patients with ST elevation myocardial infarction: A meta-analysis. Indian Heart Journal, 70, S406–S418.
Farida, I., & Setiawan, D. (2022). Business strategies and competitive advantage: the role of performance and innovation. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 163.
Genkin, E., Filin, S., Velikorossov, V., Kydyrova, Z., & Anufriyev, K. (2020). The fourth industrial revolution: personnel, business and state. E3S Web of Conferences, 159, 4012.
Handoko, B. (2017). Pengaruh promosi, harga dan kualitas pelayanan terhadap kepuasan konsumen pada Titipan Kilat JNE Medan. Jurnal Ilmiah Manajemen Dan Bisnis, 18(1), 61–72.
Holt, D. B., Quelch, J. A., & Taylor, E. L. (2004). How global brands compete. Harvard Business Review, 82(9), 68–75.
Ilahi, D. K., Mukzam, M. D., & Prasetya, A. (2017). Pengaruh kepuasan kerja terhadap disiplin kerja dan komitmen organisasional. Jurnal Administrasi Bisnis, 44(1).
Jadhav, N., & Sugandhi, R. (2018). Survey on human behavior recognition using affective computing. 2018 IEEE Global Conference on Wireless Computing and Networking (GCWCN), 98–103.
Jalagat, R. (2016). Job performance, job satisfaction, and motivation: A critical review of their relationship. International Journal of Advances in Management and Economics, 5(6), 36–42.
Kadarisman, M. (2019). The influence of compensation, development, and supervision towards the performance of civil servants in depok city government, Indonesia. Cogent Psychology, 6(1), 1620402.
Kassem, R., Ajmal, M., Gunasekaran, A., & Helo, P. (2019). Assessing the impact of organizational culture on achieving business excellence with a moderating role of ICT: An SEM approach. Benchmarking: An International Journal, 26(1), 117–146.
Krautter, K., Büchner, A., & Jachimowicz, J. M. (2023). Extraverts Reap Greater Social Rewards from Passion Because they Express Passion More Frequently and More Diversely. Personality and Social Psychology Bulletin, 01461672231211843.
Kumari, K., Barkat Ali, S., Un Nisa Khan, N., & Abbas, J. (2021). Examining the role of motivation and reward in employees’ job performance through mediating effect of job satisfaction: An empirical evidence. International Journal of Organizational Leadership, 10(4), 401–420.
Lerman, L. V., Gerstlberger, W., Lima, M. F., & Frank, A. G. (2021). How governments, universities, and companies contribute to renewable energy development? A municipal innovation policy perspective of the triple helix. Energy Research & Social Science, 71, 101854.
Luostarinen, R., & Gabrielsson, M. (2006). Globalization and marketing strategies of born globals in SMOPECs. Thunderbird International Business Review, 48(6), 773–801.
Marlina, L., Setyoningrum, N. G., Mulyani, Y. S., Permana, T. E., & Sumarni, R. (2021). Improving employees working discipline with punishment, reward, and implementation of standard operational procedures. Perwira International Journal of Economics & Business, 1(1), 37–43.
Naradda Gamage, S. K., Ekanayake, E. M. S., Abeyrathne, G., Prasanna, R., Jayasundara, J., & Rajapakshe, P. S. K. (2020). A review of global challenges and survival strategies of small and medium enterprises (SMEs). Economies, 8(4), 79.
Nugrahaningsih, R. (2021). Effect of Organizational Commitment and Employee Empowerment and Reward and Punishment of Motivation Bpjs Services and Performance of Employees in Hospital Abdul Wahab Sjahranie Samarinda, Indonesia. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(13), 4301–4314.
Polverino, E., Goeminne, P. C., McDonnell, M. J., Aliberti, S., Marshall, S. E., Loebinger, M. R., Murris, M., Cantón, R., Torres, A., & Dimakou, K. (2017). European Respiratory Society guidelines for the management of adult bronchiectasis. European Respiratory Journal, 50(3).
Raihani, N. J., & Bshary, R. (2019). Punishment: one tool, many uses. Evolutionary Human Sciences, 1, e12.
Sandy, S. R. O., & Faozen, F. (2017). Pengaruh reward dan punishment serta rotasi pekerjaan terhadap motivasi kerja untuk meningkatkan kinerja karyawan hotel di jember. Jurnal Kepariwisataan Dan Hospitalitas, 1(2), 134–150.
Sanjaya, F. A., & Prijati, P. (2020). Pengaruh Motivasi, Disiplin Kerja Dan Kompensasi Terhadap Kinerja Karyawan Pada PT. BRI KC Surabaya Jemursari. Jurnal Ilmu Dan Riset Manajemen (JIRM), 9(11).
Sherlie, S. (2020). Pengaruh Motivasi, Disiplin Kerja Dan Kompensasi Terhadap Kinerja Karyawan Pada Pt Benwin Indonesia Di Kota Batam. Prodi Manajemen.
Simorangkir, A. C., Pakpahan, B. A. S., & Ariawan, S. (2021). The role of leadership in improving employee discipline. Jurnal Christian Humaniora, 5(1), 125–132.
Sudiardhita, K. I. R., Mukhtar, S., Hartono, B., Sariwulan, T., & Nikensari, S. I. (2018). The effect of compensation, motivation of employee and work satisfaction to employee performance Pt. Bank Xyz (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1–14.
Tarigan, J., Susanto, A. R. S., Hatane, S. E., Jie, F., & Foedjiawati, F. (2021). Corporate social responsibility, job pursuit intention, quality of work life and employee performance: case study from Indonesia controversial industry. Asia-Pacific Journal of Business Administration, 13(2), 141–158.
Verbeke, A., Coeurderoy, R., & Matt, T. (2018). The future of international business research on corporate globalization that never was…. In Journal of International Business Studies (Vol. 49, pp. 1101–1112). Springer.
Winangsih, A. (2017). Analisis Pengaruh Penghargaan Intrinsik dan Kompensasi terhadap Kinerja Melalui Motivasi Kerja Sebagai Variabel Intervening (Studi Pada Dosen FEB Universitas Muhammadiyah Surakarta). Universitas Muhammadiyah Surakarta.
Zaraket, W. S., & Saber, F. (2017). The impact of financial reward on Job satisfaction and performance: Implications for Blue Collar Employees. China-USA Business Review, 16(8), 369–378.