The influence of interpersonal communication, work competence and work discipline on the performance of food and beverage msme employees through job satisfaction in Medan Johor District
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Published:
Feb 28, 2024
Keywords:
Employee performance, Interpersonal communication, Job competence, MSMEs, Work discipline
Section
Economy
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Abstract
This research aims to determine the influence of interpersonal communication, work competence, and work discipline on job satisfaction. This research involved 42 samples and used path analysis. The research results show that interpersonal communication has a positive effect on job satisfaction, while competence has a positive effect. Work discipline has a positive effect on job satisfaction, while interpersonal communication does not. Competence and work discipline do not have a significant effect on employee performance. However, job satisfaction has a significant effect on performance. The research results show that interpersonal communication, competence and work discipline have a positive but not significant effect on employee performance variables through the job satisfaction variable. Overall, this research highlights the importance of understanding these factors in improving job satisfaction and performance
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How to Cite
Ananda Lubis, F. R. . (2024) “The influence of interpersonal communication, work competence and work discipline on the performance of food and beverage msme employees through job satisfaction in Medan Johor District”, Jurnal Mantik, 7(4), pp. 3725-3734. doi: 10.35335/mantik.v7i4.4781.
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Angraini, P. A. (2018). PENGARUH KECERDASAN EMOSIONAL DAN KOMUNIKASI INTERPERSONAL TERHADAP KINERJA PEGAWAI PT PUSPA JAYA TRANSPORT BANDAR LAMPUNG. VISIONIST, 7(2).
Badu, S. Q., & Djafri, N. (2017). Kepemimpinan dan perilaku organisasi. Gorontalo: Ideas Publishing.
DeVito, J. A. (2019). The interpersonal communication book. Instructor, 1, 18.
Erlina, A. (n.d.). AW, & Nasution, MI (2023). Metodologi Penelitian Edisi Revisi (I).
Ghozali, I. (2016). Aplikasi analisis multivariete dengan program IBM SPSS 23.
Ghozali, I., & Latan, H. (2015). Konsep, teknik dan aplikasi menggunakan Program Smart PLS 3.0. Universitas Diponegoro. Semarang.
Gill, H., Meyer, J. P., Lee, K., Shin, K.-H., & Yoon, C.-Y. (2011). Affective and continuance commitment and their relations with deviant workplace behaviors in Korea. Asia Pacific Journal of Management, 28, 595–607.
Grandori, A. (2001). Knowledge governance mechanisms and the theory of the firm.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science, 40, 414–433.
Harding, T. S., Mayhew, M. J., Finelli, C. J., & Carpenter, D. D. (2007). The theory of planned behavior as a model of academic dishonesty in engineering and humanities undergraduates. Ethics & Behavior, 17(3), 255–279.
Haryono, S. (2017). SEM method for management research with AMOS LISREL PLS. Luxima Metro Media.
Hashim, J., & Wok, S. (2014). Competence, performance and trainability of older workers of higher educational institutions in Malaysia. Employee Relations, 36(1), 82–106.
Hasibuan, M. S. P. (2007). Manajemen: dasar, pengertian, dan masalah.
Kuantitatif, P. P. (2016). Metode Penelitian Kunatitatif Kualitatif dan R&D. Alfabeta, Bandung.
Muhammad, B. (2015). Teori-teori Komunikasi antar Pribadi. Jakarta. Prenada Media Group. Hal, 59–111.
Muhammad, M., & Nurdyansyah, N. (2015). Pendekatan pembelajaran saintifik. Nizamia Learning Center.
Nuraini, N., Riadi, A., Umanailo, M. C. B., Rusdi, M., Badu, T. K., Suryani, S., Irsan, I., Ismail, I., Pulhehe, S., & Hentihu, V. R. (2019). Political Policy for the development of Education. International Journal of Scientific & Technology Research, 8(10).
Nuraini, T. (2013). Human Resource Management (Manajemen Sumber Daya Manusia). Pekanbaru: Yayasan Aini Syam Prawirosentono.
Puryana, P. P., & Fauziah, A. I. (2019). Meningkatkan Kinerja Karyawan Kelurahan Batununggal Melalui Komunikasi Interpersonal. Prosiding FRIMA (Festival Riset Ilmiah Manajemen dan Akuntansi), 2, 755–762.
Siregar, Z. (2017). Pengaruh Kompetensi Dan Disipin Kerja Terhadap Kepuasan Kerja Pada Rumah Sakit Muhammadiyah Palembang. Jurnal Manajemen, 5(2), 66.
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia. Cetak ke sebelas. Jakarta: Prananda Media Group.
Veronica, I. T., Raharjo, P. G., & Nurwati, E. (2019). Pengaruh Komunikasi Interpersonal dan Kompensasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja di Hotel Kartika Chandra Jakarta. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 3(1), 333–349.
Wibowo, W. (2014). Manajemen Kinerja (Edisi Keenam). Jakarta: Jakarta: Rajawali Pers, 70.
Wijayanti, S. D. R., Mahardiana, L., & Risnawati, R. (2018). Pengaruh Kompetensi Dan Disiplin Kerja Terhadap Kepuasan Pelanggan Di Kantor Pelayanan Kekayaan Negara Dan Lelang (Kpknl) Palu. Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT), 4(2), 103–112.
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