Analysis and development of sipemas: community complaint applications using the rapid application development method
Article Sidebar
Published:
Nov 30, 2023
Keywords:
Community Complain, Rapid Application Development, Sofware Development
Section
Informtion System
Statistics Article
Article View : 146 Times
Main Article Content
Abstract
This research investigates the implementation of the Rapid Application Development (RAD) method for creating the "Sipemas" public complaint application to enhance user engagement and government responsiveness. Through comprehensive surveys and direct interactions with "Sipemas" users, the study demonstrates the efficacy of the RAD approach in designing and developing an application that aligns with user expectations and needs. The research findings highlight the positive user response to critical features such as mobile-based complaint submission and real-time status tracking, indicating the significance of accessibility and transparency in public service interactions. The iterative development process facilitated by RAD allowed for the creation of refined functional prototypes based on user feedback, contributing to an application that offers a tailored user experience. Despite challenges such as optimizing performance for various devices and user preferences for complaint status notifications in "Sipemas," the study concludes that the RAD methodology successfully delivered a responsive and user-centered application. The research contributes valuable insights into the application of RAD in public service technology development and guides similar initiatives in the future. Overall, this study underscores the importance of agile methodologies like RAD in addressing complex challenges and improving public service responsiveness through innovative technology solutions.
Downloads
Download data is not yet available.
Article Details
How to Cite
Suni, E. K. . and Sihombing, D. J. C. (2023) “Analysis and development of sipemas: community complaint applications using the rapid application development method ”, Jurnal Mantik, 7(3), pp. 2693-2702. doi: 10.35335/mantik.v7i3.4484.
References
Aditya, I. A., Haryadi, F. N., Haryani, I., Rachmawati, I., Ramadhani, D. P., Tantra, T., & Alamsyah, A. (2023). Understanding service quality concerns from public discourse in Indonesia state electric company. Heliyon, 9(8). https://doi.org/10.1016/j.heliyon.2023.e18768
Ahmed, M., Khan, S. U. R., & Alam, K. A. (2023). An NLP-based quality attributes extraction and prioritization framework in Agile-driven software development. Automated Software Engineering, 30(1). https://doi.org/10.1007/s10515-022-00371-9
Al-Saqqa, S., Sawalha, S., & Abdelnabi, H. (2020). Agile software development: Methodologies and trends. International Journal of Interactive Mobile Technologies, 14(11). https://doi.org/10.3991/ijim.v14i11.13269
Arintono, S. (n.d.). The Operating Characteristics of Intercity Public Van Service. Casalegno, C., Civera, C., Cortese, D., & Zardini, A. (2023). In search of the enabling factors for public services resilience: A multidisciplinary and configurational approach. Journal of Innovation and Knowledge, 8(1). https://doi.org/10.1016/j.jik.2023.100337
Cruz, S. S., & Paulino, S. R. (2022). Experiences of innovation in public services for sustainable urban mobility. Journal of Urban Management, 11(1), 108–122. https://doi.org/10.1016/j.jum.2021.10.003
Cuzzocrea, A. (2020). SpPolap: Computing privacy-preserving OLAP data cubes effectively and efficiently algorithms, complexity analysis and experimental evaluation. Procedia Computer Science, 176, 3831–3842. https://doi.org/10.1016/j.procs.2020.09.337
Dingsøyr, T., Nerur, S., Balijepally, V., & Moe, N. B. (2012). A decade of agile methodologies: Towards explaining agile software development. In Journal of Systems and Software (Vol. 85, Issue 6). https://doi.org/10.1016/j.jss.2012.02.033
Gananjaya, I., Chandra, J. O. T., Christanto, J. F. A., Widianto, M. H., & Audrey, J. (2022). “A Lone Burglar” Stealth Game Development Using Rapid Application Development. 2022 4th International Conference on Cybernetics and Intelligent System (ICORIS), 1–5. https://doi.org/10.1109/ICORIS56080.2022.10031499
Hasan, R., Ta, A.-, & Razali, R. (2013). Prioritizing Requirements in Agile Development?: A Conceptual Framework. Procedia Technology, 11(Iceei), 733–739. https://doi.org/10.1016/j.protcy.2013.12.252
Klychova, G., Zakirova, A., Aidosova, B., Bukharbayeva, A., Makenova, A., & Zakirov, A. (2022). Development of recommendations to popularize the idea of using public transport services by city residents. Transportation Research Procedia, 63, 377–385. https://doi.org/10.1016/j.trpro.2022.06.025
Kriyantono, R., Ida, R., Tawakkal, G. T. I., & Safitri, R. (2022). Not just about representative: When democracy needs females and their competency to run Indonesian government public relations to management level. Heliyon, 8(1). https://doi.org/10.1016/j.heliyon.2022.e08714
Kumaladewi, N., Iqbal, M. M., & Huda, M. Q. (2022). LaravelFramework on Child Friendly Integrated Public Space Management Information System. 2022 10th International Conference on Cyber and IT Service Management (CITSM), 1–5. https://doi.org/10.1109/CITSM56380.2022.9935995
Kumar, G., & R.S., R. (2022). Availability of public health facilities and utilization of maternal and child health services in districts of India. Clinical Epidemiology and Global Health, 15. https://doi.org/10.1016/j.cegh.2022.101070
Lee, E. W. J., Lim, V. S. H., & Ng, C. J. K. (2022). Understanding public perceptions and intentions to adopt traditional versus emerging investment platforms: The effect of message framing and regulatory focus theory on the technology acceptance model. Telematics and Informatics Reports, 8, 100024. https://doi.org/10.1016/j.teler.2022.100024
Leong, J., May Yee, K., Baitsegi, O., Palanisamy, L., & Ramasamy, R. K. (2023). Hybrid Project Management between Traditional Software Development Lifecycle and Agile Based Product Development for Future Sustainability. Sustainability, 15(2), 1121. https://doi.org/10.3390/su15021121
Mishra, A., & Alzoubi, Y. I. (2023). Structured software development versus agile software development: a comparative analysis. International Journal of System Assurance Engineering and Management. https://doi.org/10.1007/s13198-023-01958-5
Rabuske, T. (2020). Polymath: A Platform for Rapid Application Development of Modular EDA Tools. 2020 IEEE International Symposium on Circuits and Systems (ISCAS), 1–5. https://doi.org/10.1109/ISCAS45731.2020.9180601
Richter, N. F., Hauff, S., Kolev, A. E., & Schubring, S. (2023). Dataset on an extended technology acceptance model: A combined application of PLS-SEM and NCA. Data in Brief, 48. https://doi.org/10.1016/j.dib.2023.109190
Sambodo, N. P., Bonfrer, I., Sparrow, R., Pradhan, M., & van Doorslaer, E. (2023). Effects of performance-based capitation payment on the use of public primary health care services in Indonesia. Social Science and Medicine, 327. https://doi.org/10.1016/j.socscimed.2023.115921
Santos, R., Cunha, F., Rique, T., Perkusich, M., Almeida, H., Perkusich, A., & Icaro Costa, ´. (n.d.). A Comparative Analysis of Agile Teamwork Quality Instruments in Agile Software Development: A Qualitative Approach. https://doi.org/10.18293/DMSVIVA2023-217
Schneider, L., & Gärtner, H. (2022). Additive manufacturing for lab applications in environmental sciences: Pushing the boundaries of rapid prototyping. Dendrochronologia, 76(June). https://doi.org/10.1016/j.dendro.2022.126015
Senabre Hidalgo, E. (n.d.). Adapting the scrum framework for agile project management in science: case study of a distributed research initiative. https://doi.org/10.1016/j.heliyon.2019
Serrador, P., & Pinto, J. K. (2015). Does Agile work? - A quantitative analysis of agile project success. International Journal of Project Management, 33(5). https://doi.org/10.1016/j.ijproman.2015.01.006
Wahyuningrum, T., Fitriana, G. F., Wardhana, A. C., Sidiq, M. A., & Wahyuningsih, D. (2021). Developing Suicide Risk Idea Identification for Teenager (SERIINA) Mobile Apps Prototype using Extended Rapid Application Development. 2021 9th International Conference on Information and Communication Technology (ICoICT), 92–97. https://doi.org/10.1109/ICoICT52021.2021.9527508
Wan, S., & Niu, Z. (2019). A Hybrid E-learning Recommendation Approach Based on Learners’ Influence Propagation. IEEE Transactions on Knowledge and Data Engineering, 4347(c), 1–1. https://doi.org/10.1109/tkde.2019.2895033
Wiechmann, D. M., Reichstein, C., Haerting, R. C., Bueechl, J., & Pressl, M. (2022a). Agile management to secure competitiveness in times of digital transformation in medium-sized businesses. Procedia Computer Science, 207, 2353–2363.
Wiechmann, D. M., Reichstein, C., Haerting, R.-C., Bueechl, J., & Pressl, M. (2022b). Agile management to secure competitiveness in times of digital transformation in medium-sized businesses. Procedia Computer Science, 207, 2353–2363.
Ahmed, M., Khan, S. U. R., & Alam, K. A. (2023). An NLP-based quality attributes extraction and prioritization framework in Agile-driven software development. Automated Software Engineering, 30(1). https://doi.org/10.1007/s10515-022-00371-9
Al-Saqqa, S., Sawalha, S., & Abdelnabi, H. (2020). Agile software development: Methodologies and trends. International Journal of Interactive Mobile Technologies, 14(11). https://doi.org/10.3991/ijim.v14i11.13269
Arintono, S. (n.d.). The Operating Characteristics of Intercity Public Van Service. Casalegno, C., Civera, C., Cortese, D., & Zardini, A. (2023). In search of the enabling factors for public services resilience: A multidisciplinary and configurational approach. Journal of Innovation and Knowledge, 8(1). https://doi.org/10.1016/j.jik.2023.100337
Cruz, S. S., & Paulino, S. R. (2022). Experiences of innovation in public services for sustainable urban mobility. Journal of Urban Management, 11(1), 108–122. https://doi.org/10.1016/j.jum.2021.10.003
Cuzzocrea, A. (2020). SpPolap: Computing privacy-preserving OLAP data cubes effectively and efficiently algorithms, complexity analysis and experimental evaluation. Procedia Computer Science, 176, 3831–3842. https://doi.org/10.1016/j.procs.2020.09.337
Dingsøyr, T., Nerur, S., Balijepally, V., & Moe, N. B. (2012). A decade of agile methodologies: Towards explaining agile software development. In Journal of Systems and Software (Vol. 85, Issue 6). https://doi.org/10.1016/j.jss.2012.02.033
Gananjaya, I., Chandra, J. O. T., Christanto, J. F. A., Widianto, M. H., & Audrey, J. (2022). “A Lone Burglar” Stealth Game Development Using Rapid Application Development. 2022 4th International Conference on Cybernetics and Intelligent System (ICORIS), 1–5. https://doi.org/10.1109/ICORIS56080.2022.10031499
Hasan, R., Ta, A.-, & Razali, R. (2013). Prioritizing Requirements in Agile Development?: A Conceptual Framework. Procedia Technology, 11(Iceei), 733–739. https://doi.org/10.1016/j.protcy.2013.12.252
Klychova, G., Zakirova, A., Aidosova, B., Bukharbayeva, A., Makenova, A., & Zakirov, A. (2022). Development of recommendations to popularize the idea of using public transport services by city residents. Transportation Research Procedia, 63, 377–385. https://doi.org/10.1016/j.trpro.2022.06.025
Kriyantono, R., Ida, R., Tawakkal, G. T. I., & Safitri, R. (2022). Not just about representative: When democracy needs females and their competency to run Indonesian government public relations to management level. Heliyon, 8(1). https://doi.org/10.1016/j.heliyon.2022.e08714
Kumaladewi, N., Iqbal, M. M., & Huda, M. Q. (2022). LaravelFramework on Child Friendly Integrated Public Space Management Information System. 2022 10th International Conference on Cyber and IT Service Management (CITSM), 1–5. https://doi.org/10.1109/CITSM56380.2022.9935995
Kumar, G., & R.S., R. (2022). Availability of public health facilities and utilization of maternal and child health services in districts of India. Clinical Epidemiology and Global Health, 15. https://doi.org/10.1016/j.cegh.2022.101070
Lee, E. W. J., Lim, V. S. H., & Ng, C. J. K. (2022). Understanding public perceptions and intentions to adopt traditional versus emerging investment platforms: The effect of message framing and regulatory focus theory on the technology acceptance model. Telematics and Informatics Reports, 8, 100024. https://doi.org/10.1016/j.teler.2022.100024
Leong, J., May Yee, K., Baitsegi, O., Palanisamy, L., & Ramasamy, R. K. (2023). Hybrid Project Management between Traditional Software Development Lifecycle and Agile Based Product Development for Future Sustainability. Sustainability, 15(2), 1121. https://doi.org/10.3390/su15021121
Mishra, A., & Alzoubi, Y. I. (2023). Structured software development versus agile software development: a comparative analysis. International Journal of System Assurance Engineering and Management. https://doi.org/10.1007/s13198-023-01958-5
Rabuske, T. (2020). Polymath: A Platform for Rapid Application Development of Modular EDA Tools. 2020 IEEE International Symposium on Circuits and Systems (ISCAS), 1–5. https://doi.org/10.1109/ISCAS45731.2020.9180601
Richter, N. F., Hauff, S., Kolev, A. E., & Schubring, S. (2023). Dataset on an extended technology acceptance model: A combined application of PLS-SEM and NCA. Data in Brief, 48. https://doi.org/10.1016/j.dib.2023.109190
Sambodo, N. P., Bonfrer, I., Sparrow, R., Pradhan, M., & van Doorslaer, E. (2023). Effects of performance-based capitation payment on the use of public primary health care services in Indonesia. Social Science and Medicine, 327. https://doi.org/10.1016/j.socscimed.2023.115921
Santos, R., Cunha, F., Rique, T., Perkusich, M., Almeida, H., Perkusich, A., & Icaro Costa, ´. (n.d.). A Comparative Analysis of Agile Teamwork Quality Instruments in Agile Software Development: A Qualitative Approach. https://doi.org/10.18293/DMSVIVA2023-217
Schneider, L., & Gärtner, H. (2022). Additive manufacturing for lab applications in environmental sciences: Pushing the boundaries of rapid prototyping. Dendrochronologia, 76(June). https://doi.org/10.1016/j.dendro.2022.126015
Senabre Hidalgo, E. (n.d.). Adapting the scrum framework for agile project management in science: case study of a distributed research initiative. https://doi.org/10.1016/j.heliyon.2019
Serrador, P., & Pinto, J. K. (2015). Does Agile work? - A quantitative analysis of agile project success. International Journal of Project Management, 33(5). https://doi.org/10.1016/j.ijproman.2015.01.006
Wahyuningrum, T., Fitriana, G. F., Wardhana, A. C., Sidiq, M. A., & Wahyuningsih, D. (2021). Developing Suicide Risk Idea Identification for Teenager (SERIINA) Mobile Apps Prototype using Extended Rapid Application Development. 2021 9th International Conference on Information and Communication Technology (ICoICT), 92–97. https://doi.org/10.1109/ICoICT52021.2021.9527508
Wan, S., & Niu, Z. (2019). A Hybrid E-learning Recommendation Approach Based on Learners’ Influence Propagation. IEEE Transactions on Knowledge and Data Engineering, 4347(c), 1–1. https://doi.org/10.1109/tkde.2019.2895033
Wiechmann, D. M., Reichstein, C., Haerting, R. C., Bueechl, J., & Pressl, M. (2022a). Agile management to secure competitiveness in times of digital transformation in medium-sized businesses. Procedia Computer Science, 207, 2353–2363.
Wiechmann, D. M., Reichstein, C., Haerting, R.-C., Bueechl, J., & Pressl, M. (2022b). Agile management to secure competitiveness in times of digital transformation in medium-sized businesses. Procedia Computer Science, 207, 2353–2363.
Copyright and Licensing
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.