A qualitative study of employees' loyalty working in Bank Perkreditan Rakyat in West Kalimantan
Article Sidebar
Published:
Nov 15, 2023
Keywords:
Bank Perkreditan Rakyat, Employees’ loyalty, Leaders, Organization, Profession
Section
Economy
Statistics Article
Article View : 58 Times
Main Article Content
Abstract
Employee loyalty is an important aspect related to the employees's loyalty, how they contribute and show their best efforts to the organization. In various conditions, improving their loyalty will ideally form engagement, where workers will devote their energy and thoughts to the maximum extent possible to achieve company goals. Employee loyalty does not appear over a short period of time and can be influenced by various factors. The researchers examine employees' loyalty to the Bank Perkreditan Rakyat Pancur Banua Khatulistiwa (BPR PANBANK). This study employs a qualitative approach with descriptive methods to provide an overview or describe various situational conditions and phenomena in social settings. This research displays employee loyalty to BPR PANBANK from three perspectives: employee loyalty to the organization, employee loyalty to leaders and employee loyalty to work
Downloads
Download data is not yet available.
Article Details
How to Cite
Lubis, L. N., Sihombing, G. K. H. P. . and Oktavianda, M. . (2023) “ A qualitative study of employees’ loyalty working in Bank Perkreditan Rakyat in West Kalimantan”, Jurnal Mantik, 7(3), pp. 2101-2110. doi: 10.35335/mantik.v7i3.4313.
References
Aboobaker, N., Edward, M., & Zakkariya, K. A. (2020). Workplace spirituality and employee loyalty: An empirical investigation among millennials in India. Journal of Asia Business Studies, 14(2), 211–225. https://doi.org/10.1108/JABS-03-2018-0089.
Albtoosh, Q., Ngah, A., & Yusof, Y. M. (2022). Training satisfaction relative to turnover intention: The mediating role of employee loyalty. Industrial and Commercial Training, 54(4), 545–565. https://doi.org/ 10.1108/ICT-06-2021-0047.
Anne Martensen and Lars Grønholdt. (2006). Internal Marketing: A Study of Employee Loyalty, Its Determinants and Consequences. Innovative Marketing, 2(4).
Arianty, N., Bahagia, R., Lubis, A. A., & Siswadi, Y. (2016). Manajemen Sumber Daya Manusia. Medan: Perdana Publishing.
Bloemer, J. & Odekerken?Schroder, G. (2006). The role of employee relationship proneness in creating employee loyalty. International Journal of Bank Marketing, 24 (4), 252-264.
Desak Putu Sri Utari, Ni Nyoman Suryani, & I. D. M. A. (2020). Manajemen Sumber Daya Manusia Konsep, Pengembangan Dan Aplikasi. CV. Noah Aletheia.
Flippo, E. (2000). Manajemen Personalia. Jakarta: PT. Gelora Askara Pratama.
Guillon, O. & Cezanne, C. (2014). Employee loyalty and organizational performance: a critical survey, Journal of Organizational Change Management, 27(5), 839-850.
Hamidi. (2004). Metode Penelitian Kualitatif. UMM Press.
Hasibuan, M. (2010). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. In
Indriastuti,D.(Ed).(2023).https://www.kompas.id/baca/opini/2023/05/15/menghadapi-guncangan-kemiskinan.
Nitisemito, S. A. (2000). Manajemen Personalia: Manajemen Sumber Daya Manusia. Jakarta Timur: Ghalia.
Peloso, A. F. (2004). The antecedents of the employee loyalty customer loyalty relationship. (Doctoral Dissertation, Que ensland University of Technology). Retrieved from https: //eprints.qut.edu.au/16028/1/Antony_Peloso_ Thesis.pdf.
Rizki, Maulidyah Amalina., Siti Aisyah., dkk. (2020). Work Loyalty: Organizational Commitment or Compulsion. International Journal of Scientific & Technology Research Volume 9, Issue 03.
Saryono. (2010). Metode Peneltian Kualitatif. Bandung: Alfabeta.
Saydam, G. (2011). Manajemen Sumber Daya Manusia (Human Resource Management: Suatu Pendekatan Mikro Dalam Tanya Jawab). Jakarta: Dijambatan.
Soegandhi, Vannecia Marchellle, et al. (2013). Pengaruh Kepuasan Kerja Dan Loyalitas Kerja Terhadap Organizational Citizenship Behavior Pada Karyawan PT. Surya Timur Sakti Jatim. AGORA Vol. 1 No.1.
Sudimin, T. (2003). Whistleblowing: dilema loyalitas dan tanggung jawab publik. Journal Manajemen dan Usahawan, 12(11), 3–8. Retrieved from http://perpustakaan.bappenas.go.id/lontar/opac/themes/bappenas4/templateDetail.jsp?id=77533&lokasi=lokal.
Sugiyono. (2019). Metode Penelitian Pendidikan. Bandung: Alfabeta.
Sujarweni, V. W. (2015). Metodologi Penelitian Bisnis Ekonomi. Yogyakarta: Pustaka Baru.
Sukmadinata. (2006). Metode Penelitian Kualitatif. Bandung?: Graha Aksara.
Suparmoko, M. . (2002). Ekonomi Pembangunan. Yogyakarta: BPEF.
Tomic, I., Tesic, Z., Kuzmanovic, B. & Tomic, M. (2018). An empirical study of employee loyalty, service quality, cost reduction and company performance, Economic Research-Ekonomska Istraživanja, 31(1), 827-846.
Tseng, L.-M. & Wu, J.-Y. (2017). How can financial organizations improve employee loyalty? The effects of ethical leadership, psychological contract fulfilment and organizational identification. Leadership & Organization Development Journal, 38(5), 679-698
Utomo, B. (2002). Menentukan faktor-faktor kepuasan kerja dan tingkat pengaruh kepuasan kerja terhadap loyalitas karyawan PT P. Jurnal Manajemen & Kewirausahaan, 7(2), 171–188.
Valentino, M. dan Haryadi, B. (2016). Loyalitas Karyawan Pada Cv Trijaya Manunggal. AGORA Vol. 4, No. 2.
Wibowo. (2017). Perilaku dalam organisasi (3rd ed). Depok: Rajagrafindo Pers.
Albtoosh, Q., Ngah, A., & Yusof, Y. M. (2022). Training satisfaction relative to turnover intention: The mediating role of employee loyalty. Industrial and Commercial Training, 54(4), 545–565. https://doi.org/ 10.1108/ICT-06-2021-0047.
Anne Martensen and Lars Grønholdt. (2006). Internal Marketing: A Study of Employee Loyalty, Its Determinants and Consequences. Innovative Marketing, 2(4).
Arianty, N., Bahagia, R., Lubis, A. A., & Siswadi, Y. (2016). Manajemen Sumber Daya Manusia. Medan: Perdana Publishing.
Bloemer, J. & Odekerken?Schroder, G. (2006). The role of employee relationship proneness in creating employee loyalty. International Journal of Bank Marketing, 24 (4), 252-264.
Desak Putu Sri Utari, Ni Nyoman Suryani, & I. D. M. A. (2020). Manajemen Sumber Daya Manusia Konsep, Pengembangan Dan Aplikasi. CV. Noah Aletheia.
Flippo, E. (2000). Manajemen Personalia. Jakarta: PT. Gelora Askara Pratama.
Guillon, O. & Cezanne, C. (2014). Employee loyalty and organizational performance: a critical survey, Journal of Organizational Change Management, 27(5), 839-850.
Hamidi. (2004). Metode Penelitian Kualitatif. UMM Press.
Hasibuan, M. (2010). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. In
Indriastuti,D.(Ed).(2023).https://www.kompas.id/baca/opini/2023/05/15/menghadapi-guncangan-kemiskinan.
Nitisemito, S. A. (2000). Manajemen Personalia: Manajemen Sumber Daya Manusia. Jakarta Timur: Ghalia.
Peloso, A. F. (2004). The antecedents of the employee loyalty customer loyalty relationship. (Doctoral Dissertation, Que ensland University of Technology). Retrieved from https: //eprints.qut.edu.au/16028/1/Antony_Peloso_ Thesis.pdf.
Rizki, Maulidyah Amalina., Siti Aisyah., dkk. (2020). Work Loyalty: Organizational Commitment or Compulsion. International Journal of Scientific & Technology Research Volume 9, Issue 03.
Saryono. (2010). Metode Peneltian Kualitatif. Bandung: Alfabeta.
Saydam, G. (2011). Manajemen Sumber Daya Manusia (Human Resource Management: Suatu Pendekatan Mikro Dalam Tanya Jawab). Jakarta: Dijambatan.
Soegandhi, Vannecia Marchellle, et al. (2013). Pengaruh Kepuasan Kerja Dan Loyalitas Kerja Terhadap Organizational Citizenship Behavior Pada Karyawan PT. Surya Timur Sakti Jatim. AGORA Vol. 1 No.1.
Sudimin, T. (2003). Whistleblowing: dilema loyalitas dan tanggung jawab publik. Journal Manajemen dan Usahawan, 12(11), 3–8. Retrieved from http://perpustakaan.bappenas.go.id/lontar/opac/themes/bappenas4/templateDetail.jsp?id=77533&lokasi=lokal.
Sugiyono. (2019). Metode Penelitian Pendidikan. Bandung: Alfabeta.
Sujarweni, V. W. (2015). Metodologi Penelitian Bisnis Ekonomi. Yogyakarta: Pustaka Baru.
Sukmadinata. (2006). Metode Penelitian Kualitatif. Bandung?: Graha Aksara.
Suparmoko, M. . (2002). Ekonomi Pembangunan. Yogyakarta: BPEF.
Tomic, I., Tesic, Z., Kuzmanovic, B. & Tomic, M. (2018). An empirical study of employee loyalty, service quality, cost reduction and company performance, Economic Research-Ekonomska Istraživanja, 31(1), 827-846.
Tseng, L.-M. & Wu, J.-Y. (2017). How can financial organizations improve employee loyalty? The effects of ethical leadership, psychological contract fulfilment and organizational identification. Leadership & Organization Development Journal, 38(5), 679-698
Utomo, B. (2002). Menentukan faktor-faktor kepuasan kerja dan tingkat pengaruh kepuasan kerja terhadap loyalitas karyawan PT P. Jurnal Manajemen & Kewirausahaan, 7(2), 171–188.
Valentino, M. dan Haryadi, B. (2016). Loyalitas Karyawan Pada Cv Trijaya Manunggal. AGORA Vol. 4, No. 2.
Wibowo. (2017). Perilaku dalam organisasi (3rd ed). Depok: Rajagrafindo Pers.
Copyright and Licensing
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.