The antecedents and consequences of turnover intention during pandemic until post covid-19 pandemic: Systematic literature review
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Published:
Nov 8, 2023
Keywords:
Antecedents, Consequences, COVID-19, Employee Turnover, Turnover Intention
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Economy
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Abstract
Turnover intention has become a managerial issue for academics and practitioners concern in human resource management science, which is the most important cause of turnover behavior. This study attempts to examine the potential consequences of turnover intention and contributes to the literature on turnover intention from the impact of antecedents and consequences on the research analysis unit during 2020 until 2023. This research used the Systematic Literature Review (SLR) method, based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach. From the screening of 138 articles collected from the Scopus database, that fulfill the requirements found 225 antecedents and 7 consequences of turnover intention. The results show that antecedents and consequences are found in the scope of turnover intention from research analysis unit in public and private sector. From the 225 antecedents then analyzed into the following 9 categories: Work Attitudes, Job Strains, HRM Practices, Interrole Conflicts, Supervisor/Leader Behaviors, Emotional Labor, Employee Performance, Organizational Contextual Factors, and Individual Attributes. Meanwhile, the 7 consequences found were: Dysfunctional Audit Behavior, Organizational Commitment, Psychological Contract Breach, Quality of Service Performance, Social Loafing Behavior, Voluntary Turnover, and Work Deviance Behavior.
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How to Cite
Anggraini, E. N. . and Sridadi, R. (2023) “The antecedents and consequences of turnover intention during pandemic until post covid-19 pandemic: Systematic literature review”, Jurnal Mantik, 7(3), pp. 1841-1850. doi: 10.35335/mantik.v7i3.4241.
References
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Edrees, H. N. E., Sobaih, A. E. E., Gharbi, H., & Abu Elnasr, A. E. (2023). The Influences of Procedural Justice on Turnover Intention and Social Loafing Behavior among Hotel Employees. Journal of Risk and Financial Management, 16(2). https://doi.org/10.3390/jrfm16020075
Goswami, S., & Bhaduri, G. (2021). Investigating the direct and indirect effects of perceived corporate hypocrisy on turnover intentions. Journal of Global Fashion Marketing, 12(3), 214–228. https://doi.org/10.1080/20932685.2021.1893782
Grobelna, A. (2021). Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing and Management, 30(4), 395–418. https://doi.org/10.1080/19368623.2021.1841704
Gulzar, S., Ayub, N., & Abbas, Z. (2021). Examining the mediating-moderating role of psychological contract breach and abusive supervision on employee well-being in banking sector. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1959007
Hur, Y. (2022). Exploring Effective Ways to Reduce Turnover Intention Among Female Employees: The Case of U.S. Federal Employees. Journal of Public and Nonprofit Affairs, 8(3), 302–322. https://doi.org/10.20899/jpna.8.3.302-322
Kaur, R., & Randhawa, G. (2021). Supportive supervisor to curtail turnover intentions: do employee engagement and work–life balance play any role? Evidence-Based HRM, 9(3), 241–257. https://doi.org/10.1108/EBHRM-12-2019-0118
Kerse, G., Koçak, D., & Babada?, M. (2022). Relationship between Person-Environment Fit Types and Turnover Intention: A Moderated Mediation Model. Organizations and Markets in Emerging Economies, 13(2), 384–405. https://doi.org/10.15388/omee.2022.13.85
Kokubun, K., Ino, Y., & Ishimura, K. (2022). Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic. International Journal of Workplace Health Management, 15(3), 262–286. https://doi.org/10.1108/IJWHM-07-2021-0142
Lee, P. C., Xu, S. (Tracy), & Yang, W. (2021). Is career adaptability a double-edged sword? The impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic. International Journal of Hospitality Management, 94(February), 102875. https://doi.org/10.1016/j.ijhm.2021.102875
Lehtonen, E. E., Nokelainen, P., Rintala, H., & Puhakka, I. (2022). Thriving or surviving at work: how workplace learning opportunities and subjective career success are connected with job satisfaction and turnover intention? Journal of Workplace Learning, 34(1), 88–109. https://doi.org/10.1108/JWL-12-2020-0184
Liu-Lastres, B., Huang, W. jue, & Bao, H. (2023). Exploring hospitality workers’ career choices in the wake of COVID-19: Insights from a phenomenological inquiry. International Journal of Hospitality Management, 111(March 2022). https://doi.org/10.1016/j.ijhm.2023.103485
Malik, A. (2023). An investigation on turnover intention antecedents amongst the academician in universities. Problems and Perspectives in Management, 21(1), 373–383. https://doi.org/10.21511/ppm.21(1).2023.32
Mittal, S., Gupta, V., & Mottiani, M. (2022). Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions: A social identity theory perspective. IIMB Management Review, 34(1), 7–17. https://doi.org/10.1016/j.iimb.2022.04.002
Ngqeza, K., & Dhanpat, N. (2021). Investigating the effects of employee empowerment on turnover intention in a mining organisation. SA Journal of Human Resource Management, 19, 1–12. https://doi.org/10.4102/sajhrm.v19i0.1564
Park, J., & Min, H. (Kelly). (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90(June). https://doi.org/10.1016/j.ijhm.2020.102599
Saleh, T. A., Sarwar, A., Khan, N., Tabash, M. I., & Hossain, M. I. (2023). Does emotional exhaustion influence turnover intention among early-career employees? A moderated-mediation study on Malaysian SMEs. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2242158
Schiffinger, M., & Braun, S. M. (2020). The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants. Journal of Human Resources in Hospitality and Tourism, 19(2), 196–219. https://doi.org/10.1080/15332845.2020.1702867
Schlackl, F., Link, N., & Hoehle, H. (2022). Antecedents and consequences of data breaches: A systematic review. Information and Management, 59(4), 103638. https://doi.org/10.1016/j.im.2022.103638
Sugeng Wiyantoro, L., Yan, C., & Yuanyuan, L. (2023). Evaluating the performance of external auditor during COVID-19: The case of dysfunctional audit behaviour in Indonesia. Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2246744
Vandenberghe, C., Landry, G., Bentein, K., Anseel, F., Mignonac, K., & Roussel, P. (2021). A Dynamic Model of the Effects of Feedback-Seeking Behavior and Organizational Commitment on Newcomer Turnover. Journal of Management, 47(2), 519–544. https://doi.org/10.1177/0149206319850621
Winarno, A., Prasetio, A. P., Luturlean, B. S., & Wardhani, S. K. (2022). The link between perceived human resource practices, perceived organisational support and employee engagement: A mediation model for turnover intention. SA Journal of Human Resource Management, 20, 1–7. https://doi.org/10.4102/sajhrm.v20i0.1802
Wong, A. K. F., Kim, S. (Sam), Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93(November 2020), 102798. https://doi.org/10.1016/j.ijhm.2020.102798
Yin, J., Ji, Y., & Ni, Y. (2023). Supervisor incivility and turnover intention of the employees in the hospitality industry of China. International Journal of Contemporary Hospitality Management, 35(2), 682–700. https://doi.org/10.1108/IJCHM-10-2021-1302
Yücel, ?. (2021). Transformational leadership and turnover intentions: The mediating role of employee performance during the COVID-19 pandemic. Administrative Sciences, 11(3). https://doi.org/10.3390/admsci11030081
Yucel, I., ?irin, M. S., & Ba?, M. (2023). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, 72(3), 577–598. https://doi.org/10.1108/IJPPM-07-2020-0361
Demirovi? Bajrami, D., Terzi?, A., Petrovi?, M. D., Radovanovi?, M., Tretiakova, T. N., & Hadoud, A. (2021). Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions. International Journal of Hospitality Management, 94(November 2020). https://doi.org/10.1016/j.ijhm.2020.102754
Edrees, H. N. E., Sobaih, A. E. E., Gharbi, H., & Abu Elnasr, A. E. (2023). The Influences of Procedural Justice on Turnover Intention and Social Loafing Behavior among Hotel Employees. Journal of Risk and Financial Management, 16(2). https://doi.org/10.3390/jrfm16020075
Goswami, S., & Bhaduri, G. (2021). Investigating the direct and indirect effects of perceived corporate hypocrisy on turnover intentions. Journal of Global Fashion Marketing, 12(3), 214–228. https://doi.org/10.1080/20932685.2021.1893782
Grobelna, A. (2021). Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing and Management, 30(4), 395–418. https://doi.org/10.1080/19368623.2021.1841704
Gulzar, S., Ayub, N., & Abbas, Z. (2021). Examining the mediating-moderating role of psychological contract breach and abusive supervision on employee well-being in banking sector. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1959007
Hur, Y. (2022). Exploring Effective Ways to Reduce Turnover Intention Among Female Employees: The Case of U.S. Federal Employees. Journal of Public and Nonprofit Affairs, 8(3), 302–322. https://doi.org/10.20899/jpna.8.3.302-322
Kaur, R., & Randhawa, G. (2021). Supportive supervisor to curtail turnover intentions: do employee engagement and work–life balance play any role? Evidence-Based HRM, 9(3), 241–257. https://doi.org/10.1108/EBHRM-12-2019-0118
Kerse, G., Koçak, D., & Babada?, M. (2022). Relationship between Person-Environment Fit Types and Turnover Intention: A Moderated Mediation Model. Organizations and Markets in Emerging Economies, 13(2), 384–405. https://doi.org/10.15388/omee.2022.13.85
Kokubun, K., Ino, Y., & Ishimura, K. (2022). Social and psychological resources moderate the relation between anxiety, fatigue, compliance and turnover intention during the COVID-19 pandemic. International Journal of Workplace Health Management, 15(3), 262–286. https://doi.org/10.1108/IJWHM-07-2021-0142
Lee, P. C., Xu, S. (Tracy), & Yang, W. (2021). Is career adaptability a double-edged sword? The impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic. International Journal of Hospitality Management, 94(February), 102875. https://doi.org/10.1016/j.ijhm.2021.102875
Lehtonen, E. E., Nokelainen, P., Rintala, H., & Puhakka, I. (2022). Thriving or surviving at work: how workplace learning opportunities and subjective career success are connected with job satisfaction and turnover intention? Journal of Workplace Learning, 34(1), 88–109. https://doi.org/10.1108/JWL-12-2020-0184
Liu-Lastres, B., Huang, W. jue, & Bao, H. (2023). Exploring hospitality workers’ career choices in the wake of COVID-19: Insights from a phenomenological inquiry. International Journal of Hospitality Management, 111(March 2022). https://doi.org/10.1016/j.ijhm.2023.103485
Malik, A. (2023). An investigation on turnover intention antecedents amongst the academician in universities. Problems and Perspectives in Management, 21(1), 373–383. https://doi.org/10.21511/ppm.21(1).2023.32
Mittal, S., Gupta, V., & Mottiani, M. (2022). Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions: A social identity theory perspective. IIMB Management Review, 34(1), 7–17. https://doi.org/10.1016/j.iimb.2022.04.002
Ngqeza, K., & Dhanpat, N. (2021). Investigating the effects of employee empowerment on turnover intention in a mining organisation. SA Journal of Human Resource Management, 19, 1–12. https://doi.org/10.4102/sajhrm.v19i0.1564
Park, J., & Min, H. (Kelly). (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90(June). https://doi.org/10.1016/j.ijhm.2020.102599
Saleh, T. A., Sarwar, A., Khan, N., Tabash, M. I., & Hossain, M. I. (2023). Does emotional exhaustion influence turnover intention among early-career employees? A moderated-mediation study on Malaysian SMEs. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2242158
Schiffinger, M., & Braun, S. M. (2020). The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants. Journal of Human Resources in Hospitality and Tourism, 19(2), 196–219. https://doi.org/10.1080/15332845.2020.1702867
Schlackl, F., Link, N., & Hoehle, H. (2022). Antecedents and consequences of data breaches: A systematic review. Information and Management, 59(4), 103638. https://doi.org/10.1016/j.im.2022.103638
Sugeng Wiyantoro, L., Yan, C., & Yuanyuan, L. (2023). Evaluating the performance of external auditor during COVID-19: The case of dysfunctional audit behaviour in Indonesia. Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2246744
Vandenberghe, C., Landry, G., Bentein, K., Anseel, F., Mignonac, K., & Roussel, P. (2021). A Dynamic Model of the Effects of Feedback-Seeking Behavior and Organizational Commitment on Newcomer Turnover. Journal of Management, 47(2), 519–544. https://doi.org/10.1177/0149206319850621
Winarno, A., Prasetio, A. P., Luturlean, B. S., & Wardhani, S. K. (2022). The link between perceived human resource practices, perceived organisational support and employee engagement: A mediation model for turnover intention. SA Journal of Human Resource Management, 20, 1–7. https://doi.org/10.4102/sajhrm.v20i0.1802
Wong, A. K. F., Kim, S. (Sam), Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93(November 2020), 102798. https://doi.org/10.1016/j.ijhm.2020.102798
Yin, J., Ji, Y., & Ni, Y. (2023). Supervisor incivility and turnover intention of the employees in the hospitality industry of China. International Journal of Contemporary Hospitality Management, 35(2), 682–700. https://doi.org/10.1108/IJCHM-10-2021-1302
Yücel, ?. (2021). Transformational leadership and turnover intentions: The mediating role of employee performance during the COVID-19 pandemic. Administrative Sciences, 11(3). https://doi.org/10.3390/admsci11030081
Yucel, I., ?irin, M. S., & Ba?, M. (2023). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, 72(3), 577–598. https://doi.org/10.1108/IJPPM-07-2020-0361
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