Servant leadership and work culture as determinants of employee performance improvement
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Published:
Aug 30, 2023
Keywords:
Employee Performance, Organizational Commitment, Servant Leadership, Work Culture
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Decision Support System
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Abstract
This study aims to examine the influence and analyze the factors that can improve employee performance. Namely, the variables of servant leadership, work culture, and organizational commitment can mediate an increase in employee performance related to services at the Jakarta PSDKP Base. The study used a quantitative approach with saturated sampling techniques using questionnaires, a population of 136 employees, and SEM PLS 4.0 as a statistical tool. The results showed that servant leadership has a significant effect on employee performance, there is a substantial effect of work culture on employee performance, there is a considerable effect of servant leadership on organizational commitment, work culture has a significant impact on organizational commitment, organizational commitment has a significant effect on employee performance. Organizational commitment can mediate the impact of servant leadership on employee performance. According to the executive level, managerial implications are made using the POLC concept (Planning, Organizing, Leading, and Controlling). This research is expected to make a theoretical contribution to the literature in this context, among others, in human resource management.
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Riyanto, S., Sanusi, F. and Damarwulan, L. M. (2023) “Servant leadership and work culture as determinants of employee performance improvement”, Jurnal Mantik, 7(2), pp. 960-969. doi: 10.35335/mantik.v7i2.3952.
References
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Alfarizi, A. W., Haryadi, D., & Syaechurodji. (2022). Mediating Job Satisfaction in Improving Employee Performance with The Role Of Empowerment And Work Discipline. Jurnal Mantik, 6(2), 1892–1902.
Anshori, A. S., Mukhsin, M., Suhendra, I., & Haryadi, D. (2022). Accuracy of Compensation and Competency Improvement in Improving Performance, Knowledge Sharing as An Intervening Variable. Enrichment: Journal of Management Journal, 12(3), 2201–2209.
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Clarence, M., Devassy, V. P., Jena, L. K., & George, T. S. (2021). The effect of servant leadership on ad hoc schoolteachers’ affective commitment and psychological well-being: The mediating role of psychological capital. International Review of Education, 67(3), 305–331. https://doi.org/10.1007/s11159-020-09856-9
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Giolito, V. J., Liden, R. C., van Dierendonck, D., & Cheung, G. W. (2021). Servant Leadership Influencing Store-Level Profit: The Mediating Effect of Employee Flourishing. Journal of Business Ethics, 172(3), 503–524. https://doi.org/10.1007/s10551-020-04509-1
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Haryadi, D. (2022). Meningkatkan Employe Performance Dengan Extrinsic Motivation Dan Interpersonal Trust Melalui Organizational Commitment. ECo-Buss, 4(3), 660–675.
Haryadi, D., Prahiawan, W., Nupus, H., & Wahyudi. (2021). Transformational Leadership, Training, dan Employe Performance Mediasi Organizational Citizenship Behavior dan Job Satisfaction. Ultima Manajemen Journal, 13(2), 304–323.
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Junita, A., Nahrisah, E., & Oktaviani, H. (2022). Determination of Servant Leadership on Worker Performance Mediated by The Quality of Work -Life and Moderated by Work Engagement. Jurnal Dinamika Manajemen, 13(85), 30–44.
Kadarusman, K., & Bunyamin, B. (2021). The role of knowledge sharing, trust as mediation on servant leadership and job performance. Management Science Letters, 11, 1509–1520. https://doi.org/10.5267/j.msl.2020.12.022
Kanwal, Z., & Shar, A. H. (2021). Impact of Stress and Extrinsic Motivation on Organizational Commitment?: Empirical Analysis of Banking Sector. Elementary Education Online Journal, 20(5), 4609–4613. https://doi.org/10.17051/ilkonline.2021.05.508
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Linggiallo, H. D., Riadi, S. S., Hariyadi, S., & Adhimursandi, D. (2021). The Effect Of Predictor Variables On Employee Engagement And Organizational Commitment And Employee Performance. Journal Departement of Management, Faculty of Economics and Business, 11, 31–40. https://doi.org/10.5267/j.msl.2020.8.033
Lombardo, S. C. (2022). What bioethics contents are addressed in 11th-grade Scientific Culture books? How and what do teachers work in their classrooms? Revista Eureka, 19(2). https://doi.org/10.25267/Rev_Eureka_ensen_divulg_cienc.2022.v19.i2.2103
Mujeeb, T., Khan, N. U., Obaid, A., Yue, G., Bazkiaei, H. A., & Samsudin, N. A. (2021). Do servant leadership self-efficacy and benevolence values predict employee performance within the banking industry in the post-covid-19 era: Using a serial mediation approach. Administrative Sciences, 11(4). https://doi.org/10.3390/admsci11040114
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Astutik, M. (2016). Pengaruh Disiplin Kerja Dan Budaya Organisasi Terhadap Kinerja Pegawai Sekretariat Dewan Perwakilan Rakyat Daerah Kabupaten Jombang. JBMP (Jurnal Bisnis, Manajemen Dan Perbankan), 2(2), 121–140. https://doi.org/10.21070/jbmp.v2i2.1098
Clarence, M., Devassy, V. P., Jena, L. K., & George, T. S. (2021). The effect of servant leadership on ad hoc schoolteachers’ affective commitment and psychological well-being: The mediating role of psychological capital. International Review of Education, 67(3), 305–331. https://doi.org/10.1007/s11159-020-09856-9
Fitriati, R. (2020). Pengaruh Pemberdayaan dan Kompetensi Terhadap Kepuasan Kerja Serta Dampaknya Pada Kinerja Karyawan. Journal Teacherprener, (1), 24–32.
Ghozali. I & Latan. H. (2015). Partial Least Square, Konsep, Teknik dan Aplikasi Menggunakan Program Smart PLS 3.0 (2nd ed.). Semrang: Universitas Diponegoro Semarang.
Giolito, V. J., Liden, R. C., van Dierendonck, D., & Cheung, G. W. (2021). Servant Leadership Influencing Store-Level Profit: The Mediating Effect of Employee Flourishing. Journal of Business Ethics, 172(3), 503–524. https://doi.org/10.1007/s10551-020-04509-1
Gunawan, R., Haerofiatna, & Haryadi, D. (2022). The effect of extrinsic motivation, interpersonal trust, and organizational commitment in improving employee performance. Enrichment: Journal of Management, 12(5), 3670–3677. Retrieved from www.enrichment.iocspublisher.org
Haryadi, D. (2022). Meningkatkan Employe Performance Dengan Extrinsic Motivation Dan Interpersonal Trust Melalui Organizational Commitment. ECo-Buss, 4(3), 660–675.
Haryadi, D., Prahiawan, W., Nupus, H., & Wahyudi. (2021). Transformational Leadership, Training, dan Employe Performance Mediasi Organizational Citizenship Behavior dan Job Satisfaction. Ultima Manajemen Journal, 13(2), 304–323.
Haryadi, D., Setiawati, E. T., Barat, S. T. A., Setiadi, M. T., & Juhandi. (2022). Improving Employee Performance With Transformational Leadership Through Intrinsic Motivation. Tianjin Daxue Xuebao (Ziran Kexue Yu Gongcheng Jishu Ban)/ Journal of Tianjin University Science and Technology, 55(03), 361–371. https://doi.org/10.17605/OSF.IO/XMRV7
Haryadi, D., Setiawati, E. T., & Juhandi. (2022). The Role Of Organizational Culture On Improving Employee Performance Through Work Discipline. Jurnal Mantik, 6(1), 686–698.
Haryadi, D., & Wahyudi. (2020). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Intervening. GEMILANG: Jurnal Manajemen Dan Strategi Bisnis, 1(1), 15–21.
Hasanuddin, B., Mustainah, M., & Buntuang, P. C. D. (2021). The influence of servant leadership on job satisfaction with individual character as a moderating variable. Problems and Perspectives in Management, 19(1), 445–455. https://doi.org/10.21511/ppm.19(1).2021.37
Isabel, R. D., David, M. R., & Gabriel, C. C. (2021). The effect of servant leadership on employee outcomes: does endogeneity matter? Quality and Quantity, (0123456789). https://doi.org/10.1007/s11135-021-01109-7
Ivaldi, S., Scaratti, G., & Fregnan, E. (2022). Dwelling within the fourth industrial revolution: organizational learning for new competencies, processes, and work cultures. Journal of Workplace Learning, 34(1), 1–26. https://doi.org/10.1108/JWL-07-2020-0127
Junita, A., Nahrisah, E., & Oktaviani, H. (2022). Determination of Servant Leadership on Worker Performance Mediated by The Quality of Work -Life and Moderated by Work Engagement. Jurnal Dinamika Manajemen, 13(85), 30–44.
Kadarusman, K., & Bunyamin, B. (2021). The role of knowledge sharing, trust as mediation on servant leadership and job performance. Management Science Letters, 11, 1509–1520. https://doi.org/10.5267/j.msl.2020.12.022
Kanwal, Z., & Shar, A. H. (2021). Impact of Stress and Extrinsic Motivation on Organizational Commitment?: Empirical Analysis of Banking Sector. Elementary Education Online Journal, 20(5), 4609–4613. https://doi.org/10.17051/ilkonline.2021.05.508
Karsikah, Kambara, R., Ramdansyah, A. D., & Haryadi, D. (2023). Determinants of job satisfaction?: internal communication relationships in improving employee performance. Enrichment: Journal of Management, 12(6), 4692–4697.
Kurniasari, I. C., Thoyib, A., & Rofiaty, R. (2018). Peran Komitmen Organisasional Dalam Memediasi Pengaruh Kompetensi, Pelatihan Dan Budaya Organisasi Terhadap Kinerja Perawat. Mix: Jurnal Ilmiah Manajemen, 8(2), 352. https://doi.org/10.22441/mix.2018.v8i2.010
Lemoine, G. J., & Blum, T. C. (2021). Servant leadership, leader gender, and team gender role: Testing a female advantage in a cascading performance model. Personnel Psychology (Vol. 74). https://doi.org/10.1111/peps.12379
Linggiallo, H. D., Riadi, S. S., Hariyadi, S., & Adhimursandi, D. (2021). The Effect Of Predictor Variables On Employee Engagement And Organizational Commitment And Employee Performance. Journal Departement of Management, Faculty of Economics and Business, 11, 31–40. https://doi.org/10.5267/j.msl.2020.8.033
Lombardo, S. C. (2022). What bioethics contents are addressed in 11th-grade Scientific Culture books? How and what do teachers work in their classrooms? Revista Eureka, 19(2). https://doi.org/10.25267/Rev_Eureka_ensen_divulg_cienc.2022.v19.i2.2103
Mujeeb, T., Khan, N. U., Obaid, A., Yue, G., Bazkiaei, H. A., & Samsudin, N. A. (2021). Do servant leadership self-efficacy and benevolence values predict employee performance within the banking industry in the post-covid-19 era: Using a serial mediation approach. Administrative Sciences, 11(4). https://doi.org/10.3390/admsci11040114
Mulyadi, A., Prahiawan, W., Pancasasti, R., & Haryadi, D. (2023). Predicting employee performance through extrinsic motivation?: A conceptual model and empirical validation. Enrichment: Journal of Management, 12(6).
Martin. (2022). Pengaruh Budaya Organisasi Dan Disiplin Kerja Terhadap Kinerja Pegawai. Parameter, 6(2), 11–25. https://doi.org/10.37751/parameter.v6i2.171
Oktari, M. (2022). Pengaruh Servant Leadership dan Lingkungan Kerja Terhadap Kinerja Pegawai pada Dinas Perumahan Kawasan Permukiman Pertanahan dan Lingkungan Hidup Kota Sawahlunto. Journal of Business and Economics (JBE) UPI YPTK, 7(2), 30–37. https://doi.org/10.35134/jbeupiyptk.v7i2.148
Oktaviani, F., Syaechurodji, Alfarizi, A. W., & Haryadi, D. (2023). Empirical Study Dalam Meningkatkan Semangat Kerja Karyawan PT Eds Manufacturing Indonesia Balaraja-Tangerang. Jurnal JUMANIS-BAJA, 05(1), 86–97.
Purnamasari, W. R., Kambaraa, R., & Haryadi, D. (2023). Aspects of improving employee performance. Enrichment: Journal of Management, 12(6), 4685–4691.
Puspita, R. A., & Warsindah, L. (2021). Pengaruh Gaya Transformasional, Budaya Organisasi Terhadap Kinerja Pegawai Melalui Disiplin Kerja Sekretaris Daerah Pada Sekretariat Daerah Pemerintah Kabupaten Mamuju. Jurnal Matrik Serial Humaniora Dan Sains, 2(2), 62–69.
Putri, M. P., Prahiawan, W., Ramdansyah, A. D., & Haryadi, D. (2023). Relevance of organizational commitment as a mediator of its contribution to employee performance at the Merak-Banten marine transportation service company. Enrichment: Journal of Management, 12(6).
Rahmatullah, A., Ramdansyah, A. D., Kambara, R., & Haryadi, D. (2022). Improving Organizational Performance With Organizational Culture And Transformational Leadership Through Intervening Organizational Commitment Variables. Dinasti International Journal Of Digital Business Management, 3(2), 161–176.
Ricardianto, P. (2018). Human Capital Management (Edisi 1). Jakarta: In Media STMT Trisakti Perss Jakarta.
Riyanto, S., Damarwulan, L. M., & Haryadi, D. (2022). Moderation?: work culture to improve employee performance with a non-physical work environment. Jurnal Mantik, 6(3), 3737–3743.
Ryu, G., & Moon, S.-G. (2019). The effect of actual workplace learning on job satisfaction and organizational commitment. Journal of Workplace Learning, 31(8), 481–497. https://doi.org/10.1108/JWL-05-2019-0061
Saputra, D. (2018). Pengaruh kompetisi, gaya kepemimpinan, budaya kerja dan lingkungan kerja terhadap kepuasan kerja pegawai dan dampaknya terhadap kinerja pegawai Kantor Kementerian Agama Kabupaten Aceh Barat. Jurnal Magister Manajemen Fakultas Ekonomi Dan Bisnis Unsyiah, 2(1), 36–45. Retrieved from http://202.4.186.66/JMM/article/viewFile/10240/8078
Saputra, J., & Fermayani, R. (2019). Pengaruh Pemberdayaan Karyawan Dan Kompensasi Terhadap Kinerja Karyawan PT. Laboratorium Klinik Pramita Padang. Jurnal Menara Ekonomi, 5(1), 30–42.
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