Analysis of e-learning user satisfaction at XYZ University in the new normal era of the covid-19 pandemic
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Published:
May 21, 2023
Keywords:
New Normal Covid-19, E-Learning, End-User Computing Satisfaction (EUCS), Structural Equation Model (SEM), SmartPLS
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Informtion System
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Abstract
In 2020 Indonesia implemented a new normal policy as a form of adaptation to the Covid-19 pandemic. In the new normal period, XYZ university uses e-learning as one of the distance learning media to deliver learning materials to students. This study aims to analyze the factors that affect student satisfaction in using e-learning. The End-User Computing Satisfaction (EUCS) model is used as a research model. The data was taken through the dissemination of questionnaires using google from 249 respondents consisting of students from three study programs. From the data obtained, analysis was carried out using the Structural Equation Model (SEM) with SmartPLS software. The results showed that the Content, Ease of Use, and Timeliness variables had a positive and significant effect on User Satisfaction while the Accuracy and Format variables did not have a significant effect on User Satisfaction
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How to Cite
Hartono, R. and Zarlis, M. . (2023) “Analysis of e-learning user satisfaction at XYZ University in the new normal era of the covid-19 pandemic ”, Jurnal Mantik, 7(1), pp. 68-76. doi: 10.35335/mantik.v7i1.3613.
References
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Sugandini, D., Ekawati, T., Arundati, R., & Holimin, H. (2021). Pengaruh E-Learning Readiness, Innovation, Performance Expectancy dan Perceived Usefulness terhadap Intention To Use E-Learning pada Perguruan Tinggi di Yogyakarta. Prosiding Seminar Nasional Sains Teknologi Dan Inovasi Indonesia (SENASTINDO), 3(November), 247–256. https://doi.org/10.54706/senastindo.v3.2021.143
Winarso, S., Kukuh, P., Dhanny, P., Elia, Y., Ogis, P., & Rizqi, A. (2020). Penerapan Protokol Kesehatan COVID-19 di Era New Normal Pada Kampung Tangguh Desa Karangdoro, Terminal Jajag, dan RTH Maron Genteng, Kabupaten Banyuwangi. Multidisciplinary Journal, 3(1), 25. https://doi.org/10.19184/multijournal.v3i1.23684
Cronje, J. C. (2020). Designing Questions for Research Design and Design Research in e?Learning. Electronic Journal of E-Learning, 18(1), pp13-24.
Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction End-User Satisfaction The Measurement of End-User Computing Satisfaction Professor of MIS and Strategic Management The University of Toledo Gholamreza Torkzadeh Assistant Professor of Information Systems. MIS Quarterly, 1213512(2), 259–274. http://www.jstor.org/stable/248851%0Ahttp://www.jstor.org/page/info/about/policies/terms.jsp%0Ahttp://www.jstor.org
Eliza, Y. (2015). Analisis Kepuasan Masyarakat Atas Kualitas Pelayanan Kantor Kecamatan Siberut Selatan Kabupaten Kepulauan Mentawa. Pekbis Jurnal, 7(8), 65–73.
Fryer, L. K., & Dinsmore, D. L. (2020). The Promise and Pitfalls of Self-report: Development, research design and analysis issues, and multiple methods. Frontline Learning Research, 8(3), 1–9.
Grieshaber, S. (2020). Equity and research design. In Doing early childhood research (pp. 177–191). Routledge.
Junaidi. (2021). Aplikasi AMOS dan Structural Equation Modeling (SEM). In UPT Unhas Press.
Mustar, M. (2021). Inovasi Perpustakaan dalam Mendukung Program E-Learning di masa Pandemi Covid-19. Daluang: Journal of Library and Information Science, 1(1), 42. https://doi.org/10.21580/daluang.v1i1.2021.7975
Niqotaini, Z. (2021). Analisis Penerimaan Google Classroom Menggunakan Pendekatan Technology Acceptance Model (TAM) Dan End-User Computing Satisfaction (EUCS) (Studi Kasus: Universitas Informatika Dan Bisnis Indonesia). Sistemasi, 10(3), 637. https://doi.org/10.32520/stmsi.v10i3.1376
Putera, W. A., & Candiasa, I. M. (2021). Analysis of e-learning user satisfaction itb stikom bali using end user computing satisfaction (eucs) method. Journal of Physics: Conference Series, 1810(1). https://doi.org/10.1088/1742-6596/1810/1/012017
Sari, Y. R., & Nurmiati, E. (2021). Analisis Kepuasan Pengguna Google Classroom Menggunakan PIECES Framework ( Studi Kasus?: Prodi Sistem Informasi UIN Jakarta ). Jurnal Nasional Informatika Dan Teknologi, 5(2), 1–6.
Setyo.B, R. (2015). Pengaruh Kualitas Informasi Dan Kualitas Sistem Informasi Terhadap Kepuasan Serta Kinerja Pengguna Sistem Informasi. Jurnal Ekonomi Dan Bisnis, 6(1), 47–59. https://adoc.pub/queue/pengaruh-kualitas-informasi-dan-kualitas-sistem-informasi-te.html
Sugandini, D., Ekawati, T., Arundati, R., & Holimin, H. (2021). Pengaruh E-Learning Readiness, Innovation, Performance Expectancy dan Perceived Usefulness terhadap Intention To Use E-Learning pada Perguruan Tinggi di Yogyakarta. Prosiding Seminar Nasional Sains Teknologi Dan Inovasi Indonesia (SENASTINDO), 3(November), 247–256. https://doi.org/10.54706/senastindo.v3.2021.143
Winarso, S., Kukuh, P., Dhanny, P., Elia, Y., Ogis, P., & Rizqi, A. (2020). Penerapan Protokol Kesehatan COVID-19 di Era New Normal Pada Kampung Tangguh Desa Karangdoro, Terminal Jajag, dan RTH Maron Genteng, Kabupaten Banyuwangi. Multidisciplinary Journal, 3(1), 25. https://doi.org/10.19184/multijournal.v3i1.23684
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