ANALYSIS QUALITY OF E-LEARNING INSTITUTE OF CHRISTIAN RELIGION TARUTUNG STATE (IAKN) ON USER SATISFACTION USING WEBQUAL 4.0 METHOD
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Published:
Aug 21, 2022
Keywords:
e-learning, Website Quality, Webqual 4.0
Section
Computer Science
Statistics Article
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Abstract
The web is a complete data provider and is an important aspect in various fields, especially learning because it can be accessed without limits and is easy to use. This research certainly has the aim of achieving the value of user satisfaction and finding the factors that affect the quality of the E-Learning website. To support this research, researchers carried out observations, similar literature research, interviews and questionnaires as a collection of research information. In this research, the quality of the IAKN Tarutung E-learning web was measured using the Webqual 4.0 procedure. The source of information for this research was obtained through a questionnaire processed from IAKN Tarutung students with a population of 2828 and illustrations of 350 respondents. As a result, research can be stated that web quality simultaneously influences the creation of user satisfaction. On the other hand, partially webqual size is information and usability does not significantly affect user satisfaction. This means that data size and usability must be increased again so that user satisfaction can be created better.
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Sinaga, F. D. I. and Seprina, I. (2022) “ANALYSIS QUALITY OF E-LEARNING INSTITUTE OF CHRISTIAN RELIGION TARUTUNG STATE (IAKN) ON USER SATISFACTION USING WEBQUAL 4.0 METHOD”, Jurnal Mantik, 6(2), pp. 2487-2494. Available at: https://iocscience.org/ejournal/index.php/mantik/article/view/2827 (Accessed: 22April2026).
References
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[22] Jabar, M., Usman, U. A., & Awal, A. (2013). Assessing The Usability of University Websites form User's Perspective. Australian Journal of Basic and Applied Sciences, 98-111.
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[24] Jogiyanto. (2005). Analisis dan Desain Sistem Informasi Pendekatan Terstruktur: Teori dan Praktik Aplikasi Bisnis. Yogyakarta: Andi.
[25] Juliansyah, M. R. (2018). Pengaruh Image Product Terhadap Loyalitas Pengguna E-Commerce di Indonesia dengan Menggunakan Model Expectation Confirmation Theory (ECT) dan Theory Reasoned Action (TRA). Jakarta: UIN Syarif Hidayatullah Jakarta.
[26] Kadar, J. A., Napitupulu, D., & Jati, R. K. (2017). Analysis of Factors Influencing The Quality of Intranet Website Based on WebQual Approach Case Study in Agency X. International Conference on Science in Information Technology (pp. 526-532). Bandung: IEEE.
[27] Kelley, K., & Preacher, K. J. (2012). On Effect Size. American Psychological Association, 17(2), 137-152.
[28] Ladjamudin, A.-B. B. (2013). Analisis dan Desain Sistem Informasi, Yogyakarta: Graha Ilmu.
[29] Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Influences of The Input Factors Towards The Success of an Information System Project. Telkomnika, 13(2), 686-693.
[30] Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders. International Journal of Electrical and Computer Engineering (IJECE), 217-279.
[31] Subiyakto, A., Ahlan, A. R., Kartiwi, M., Putra, S. J., & Durachman, Y. (2016, Oktober). The User Satisfaction Perspectives of the Information System Projects. Indonesian Journal of Electrical Engineering and Computer Science, 4(1), 215-223.
[32] Sudaryono. (2015). Metodologi Riset di Bidang TI. Yogyakarta: Andi.
[33] Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
[34] Tarigan, J. (2008). User Satisfaction Using WebQual Instrument: A Research on Stock Exchange of Thailand (SET). Jurnal Akuntansi dan Keuangan, 34- 47.
[2] Alhasanah, J. U., Kertahadi, & Riyadi. (2014, Oktober). Pengaruh Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan Web E-commerce Terhadap Keputusan Pembelian Online (Survei pada Konsumen www.getscoop.com). Jurnal Administrasi Bisnis (JAB), 15(2), 1-10.
[3] Alsultanny, Y. A., & Alotaibi, M. F. (2015). Evaluating the Factors Affecting on Intension to Use of E-Recruitment. American Journal of Information Science and Computer Engineering, 324-331.
[4] Arifin, S. R., Nugroho, E., & Hantono, B. S. (2015, Juli). Analisis Kualitas Layanan Website Universitas Hasanuddin dengan Metode WebQual 4.0 Modifikasi. Teknomatika, 8(1), 81-92.
[5] Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
[6] Astuti, A. P., & Sari, P. K. (2016, Agustus). Analisis Kualitas Website Lazada Indonesia Berdasarkan Metode WebQual 4.0 dan Pengaruhnya Terhadap Kepuasan Pengguna. e-Proceeding of Management, 3(2), 1341-1348.
[7] Asyraf, W. M. (2013, September). A Comparison Of Partial Least Square Structural Equation Modeling (PLS-SEM) and Covariance Based Structural Equation Modeling (CB-SEM) for Confirmatory Factor Analysis. International Journal of Engineering Science and Innovative Technology (IJESIT), 2(5), 198-205.
[8] Bailey, J. E., & Pearson, S. W. (1983). Development of A Tool For Measuring and Analyzing Computer User Satisfaction. Management Science, 29(5), 530- 545.
[9] Barbarasa, E., Barrett, J., & Goldin, N. (2017). Skills Gap or Signaling Gap? : Insight from LinkedIn in Emerging Markets of Brazil, India, Indonesia, and South Africa. Washington D.C.: Solutions for Youth Employment and LinkedIn.
[10] Barnes, S. J., & Vidgen, R. (2003). Measuring Website Quality Improvements: A Case Study of The Forum on Strategic Management Knowledge Exchange. Industrial Management & Data System, 103(5), 297-309.
[11] Barnes, S. J., & Vidgen, R. T. (2002). An Integrative Approach to The Assessment of E-Commerce Quality. Journal of Electronic Commerce Research, 3(3), 114-127.
[12] Barnes, S., & Vidgen, R. (2000). WebQual: An Exploration of Website Quality. ECIS 2000 Proceedings.
[13] Barnes, S., & Vidgen, R. (2001). Assessing the Quality of Auction Web Sites. Hawaii International Conference on System Sciences (pp. 1-10). IEEE.
[14] Derous, E., Born, M. P., & Witte, K. D. (2004, March/June). How Applicants Want and Expect to Be Treated: Applicant's Selection Treatment Beliefs and the Development of the Social Process Questionnaire on Selection. International Journal of Selection and Assessment, 12(1/2), 99-119.
[15] Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. MIS Quarterly, 12(2), 259-274.
[16] Edward, M., & Sahadev, S. (2011). Role of Switching Costs in The Service Quality, Perceived Value, Customer Satisfaction, and Customer Retention Linkage. Asia Pacific Journal of Marketing and Logistics, 23(3), 327-346.
[17] Gelinas, U. J., Dull, R. B., & Wheeler, P. (2015). Accounting Information Systems 10th Edition. Stamford: Cengage Learning.
[18] Gulo, W. (2002). Metodologi Penelitian. Grasindo. Hadi, S. (2016). Statistik. Jakarta: Pustaka Pelajar.
[19] Hafiz, A. (2017). Mengukur Kualitas Website dengan Pendekatan WebQual 4.0 Modifikasi. Prosiding Seminar Nasional Darmajaya (pp. 443-457). Bandar Lampung: LP4M IIB Darmajaya.
[20] Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial Least Squares Structural Equation Modeling: An Emerging Tool in Business Research. European Business Review, 26(2), 106-121.
[21] Husain, T., & Budiyantara, A. (2018, Maret). Analisis End-User Computing Satisfaction (EUCS) dan WebQual 4.0 Terhadap Kepuasan Pengguna. Jatisi, 4(2), 164-176.
[22] Jabar, M., Usman, U. A., & Awal, A. (2013). Assessing The Usability of University Websites form User's Perspective. Australian Journal of Basic and Applied Sciences, 98-111.
[23] Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer Trust in An Internet Store. Information Technology and Management, 1, 45-71.
[24] Jogiyanto. (2005). Analisis dan Desain Sistem Informasi Pendekatan Terstruktur: Teori dan Praktik Aplikasi Bisnis. Yogyakarta: Andi.
[25] Juliansyah, M. R. (2018). Pengaruh Image Product Terhadap Loyalitas Pengguna E-Commerce di Indonesia dengan Menggunakan Model Expectation Confirmation Theory (ECT) dan Theory Reasoned Action (TRA). Jakarta: UIN Syarif Hidayatullah Jakarta.
[26] Kadar, J. A., Napitupulu, D., & Jati, R. K. (2017). Analysis of Factors Influencing The Quality of Intranet Website Based on WebQual Approach Case Study in Agency X. International Conference on Science in Information Technology (pp. 526-532). Bandung: IEEE.
[27] Kelley, K., & Preacher, K. J. (2012). On Effect Size. American Psychological Association, 17(2), 137-152.
[28] Ladjamudin, A.-B. B. (2013). Analisis dan Desain Sistem Informasi, Yogyakarta: Graha Ilmu.
[29] Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Influences of The Input Factors Towards The Success of an Information System Project. Telkomnika, 13(2), 686-693.
[30] Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders. International Journal of Electrical and Computer Engineering (IJECE), 217-279.
[31] Subiyakto, A., Ahlan, A. R., Kartiwi, M., Putra, S. J., & Durachman, Y. (2016, Oktober). The User Satisfaction Perspectives of the Information System Projects. Indonesian Journal of Electrical Engineering and Computer Science, 4(1), 215-223.
[32] Sudaryono. (2015). Metodologi Riset di Bidang TI. Yogyakarta: Andi.
[33] Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
[34] Tarigan, J. (2008). User Satisfaction Using WebQual Instrument: A Research on Stock Exchange of Thailand (SET). Jurnal Akuntansi dan Keuangan, 34- 47.
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