The Quality of Digital Library Services at Alma Ata University, Yogyakarta
Main Article Content
Abstract
Digital library is a type of library that uses information and communication technology in its services. This is to meet the high level of public needs in accessing information in the globalization era. Digital libraries generally provide both online and offline services. Due to their strategic functions, it is crucial to know how digital libraries, especially those in universities, provide quality services so that educational goals can be achieved. This research examined the quality of digital library services using the LibQUAL+TM method with 4 measurement dimensions, namely Service Affect-SA, Library as Place-LP, Personal Control-PC, and Information Access-IA. The research was carried out with a qualitative descriptive method through interviews, observations, and documentation. The key respondents were selected usingthe purposive sampling technique, and the data were analyzed through 3 stages, namely data reduction, data presentation, and conclusion. The results of the study conclude that the dimensions of Service Affect-SA and Personal Control-PC are good, while the dimensions of Library as Place-LP and Information Access-IA have not been optimal. This shows that the capability to provide optimal services in a digital library does not only require competent human resources and high use of information technologybut also requires the provision of facilities, especially adequate collections of digital collections, and also adequate facilities and infrastructure.
Downloads
Article Details
[2] T. Dana, D.H. Samosir, & I.M. Widiyasa, Pengembangan Digital Library Perpustakaan Universitas Atmajaya Yogyakarta, Seminar Nasional Informatika 2008 (SemnasIF 2008) UPN ”Veteran” Yogyakarta, 24 Mei 2008, (semnasIF), pp. 260–263, 2008 http://jurnal.upnyk.ac.id/index.php/semnasif/article/view/781/661 revised 17 Juli 2022.
[3] E. Maryani, Peningkatan Kualitas Pelayanan Perpustakaan Untuk Digital Native Generation, Prodi Perpustakaan Jurusan Ilmu Komunikasi, FISIP, Universitas Lampung, Prosiding seminar nasional komunikasi April 2015, pp. 212–220, 2016 http://download.garuda.kemdikbud.go.id/article.php?article=769620&val=12563&title=PENINGKATAN%20KUALITAS%20PELAYANAN%20PERPUSTAKAAN%20UNTUK%20DIGITAL%20%20NATIVE%20GENERATION%20Perspektif%20Perubahan%20Karakter%20Pemustaka%20di%20Era%20Digital revised 15 Juli 2022.
[4] Mulyadi, Pengelolaan Perpustakaan Digital, NoerFikri Offset, Palembang, p.56, 2016. http://repository.radenfatah.ac.id/id/eprint/8513 revised 13 Juli 2022.
[5] A. R. Saleh, Pengembangan Perpustakaan Digital: Teori dan Praktik Tahap Demi Tahap, Rumah Q-ta Production, Bogor, p. 22, 2013 https://www.researchgate.net/profile/Abdul-Saleh/publication/303805197_Pengembangan_perpustakaan_digital_teori_dan_praktik_tahap_demi_tahap/links/5753bdbe08ae17e65ec6d325/Pengembangan-perpustakaan-digital-teori-dan-praktik-tahap-demi-tahap.pdf revised 13 Juli 2022.
[6] T.S. Kartikawati, T. Tarmizi, E.S. Yuliana, B. Mustofa, E. Kusmana, Khamim, Peningkatan Kualitas Pelayanan Perpustakaan Jurusan Akuntansi Politeknik Negeri Pontianak MelaluiPengembangan Perpustakaan Digital, Jurnal Inovasi Penelitian Vol 1, No. 12, e-ISSN 2722-9467, pp. 2647-2654, Mei 2021 https://stp-mataram.e-journal.id/JIP/article/view/528/445 revised 29 Juni 2022.
[7] L. D. Prasojo, Pengelolaan Perpustakaan Digital di UPT Perpustakaan UNY, Jurnal Akuntabilitas Manajemen Pendidikan Vol. 4 No. 2, pp. 247-256, September 2016. https://journal.uny.ac.id/index.php/jamp/article/view/10958/8243 revised 13 Juli 2022.
[8] S. Mukaromah, & I. S. Sarah, Pengukuran Kualitas Pelayanan Perpustakaan Digital Dengan Pendekatan Webqual Dan Libqual, Seminar Nasional Terapan Inovatif (SENTRINOV), Vol. 6 No. 1, E-ISSN 2621-9794 P-ISSN 2477-2097, Administrasi Niaga Politeknik Negeri Bandung, pp. 293–300, 2020 https://proceeding.isas.or.id/index.php/sentrinov/article/view/369 revised 29 Juni 2022.
[9] E. R. Wulandari, E. Rizal, & E. Lusiana, Pengaruh kualitas website Kandaga terhadap kepuasan pengguna Perpustakaan Pusat Universitas Padjadjaran, Jurnal Kajian Informasi & Perpustakaan, E-ISSN 2640-2677 P-ISSN 2303=2677, Vol 9 No. 1, pp. 79-98, 2021 https://doi.org/10.24198/jkip.v9i1.29146 revised 13 Juli 2022.
[10] F. Siyasih, Rancang Bangun Sistem Perpustakaan Digital (Studi Kasus?: Smk 1 Bandar Lampung), Jurnal Informatika Dan Rekayasa Perangkat Lunak, E-ISSN 2797-3492 P-ISSN 2723-3367, Vol 2 No. 3, 368–374, 2021 https://doi.org/10.33365/jatika.v2i3.1238 revised 15 Juli 2022.
[11] S. Restuti, Analisis kualitas pelayanan perpustakaan (Libqual+TM Method), Pekbis Jurnal, Vol.5 No. 3 (pelayanan perpustakaan), pp. 202–205, 2013 https://pekbis.ejournal.unri.ac.id/index.php/JPEB/article/view/2182 revised 29 Juni 2022.
[12] D. N. Aliza & Ardoni, Penggunaan Metode Libqual+TM Untuk Mengukur Kualitas Layman Di UPT Perpustakaan UNP, Jurnal Informasi Perpustakaan dan Kearsipan, E-ISSN 2302-3511, Vol. 5, No. 1, pp. 210-219, 2017 http://ejournal.unp.ac.id/index.php/iipk/article/view/8379/6452# revised 29 Juni 2022.
[13] E. Fatmawati, Mata Baru Penelitian Perpustakaan dari SERVQUAL ke LIBQUAL, Sagung Seto, Jakarta, p.25, 2010.
[14] S. Arikunto, Manajemen Penelitian. Rineka Cipta, Jakarta, p.82, 2003.
[15] I. Gunawan, Metode Penelitian Kualitati, Bumi Aksara, Jakarta, p.83, 2017.
[16] Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D, Alfabeta, Bandung, p. 85, 2016.
[17] Sugiyono, Memahami Penelitian Kualitatif, Alfabeta, Bandung, p. 337, 2016.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.