Turnover Intention : Effects of LMX, Career Development, and Employee Engagement In Case of Banking
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Published:
Aug 1, 2022
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Turnover Intention, Leader-Member Exchange, Career Development, Employee Engagement
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Computer Science
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Abstract
Layoffs of employees carried out in various banking companies during COVID 19 has encouraged persons employed to fully dedicate themselves (Hidayat et al., 2021), because the company who didn’t choose to sack their employees in this situation have realized that it is difficult to find new potential employees as replacement in the normal situation due to large amount of money will spending on it (Shen et al., 2020). According to Westover (2014), usually employee turnover will cost around USD 9,999 and it doesn’t guarantee the company have recruited persons who able to adapt quickly, and work as expectations (Maaitah, 2018). In the banking company that we were observed, we earn several information includes lack of communications among leaders and their subordinates because of traumatic COVID 19, so that it was triggers misunderstanding and conflicts at work. Further, it also created high sensitivity to the transparency of career development, because most of them felt unprioritized at this time
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Umri, S., Lukito, H. and Amali Rivai, H. (2022) “Turnover Intention : Effects of LMX, Career Development, and Employee Engagement In Case of Banking”, Jurnal Mantik, 6(2), pp. 1988-1995. doi: 10.35335/mantik.v6i2.2581.
References
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Huang, I. C., Du, P. L., Wu, L. F., Achyldurdyyeva, J., Wu, L. C., & Lin, C. S. (2021). Leader–member exchange, employee turnover intention and presenteeism: the mediating role of perceived organizational support. Leadership and Organization Development Journal, 42(2), 249–264. https://doi.org/10.1108/LODJ-03-2020-0094
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Kim, S. (2002). Organizational Support of Career Development and Job Satisfaction: A Case Study of the Nevada Operations Office of the Department of Energy. Review of Public Personnel Administration, 22(4), 276–294. https://doi.org/10.1177/073437102237813
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Lakshani, & Weerasinghe. (2020). Nexus between Work Stress and Employee Turnover Intention?: Study of Non-Managerial Female Employees in Apparel Industry of Sri Lanka. International Conference on Business and Information, 369–381.
Lebrón, M., Tabak, F., Shkoler, O., Rabenu, E., & Lebrón, M. (2018). Counterproductive Work Behaviors toward Organization and Leader-Member Exchange?: The Mediating Roles of Emotional Exhaustion and Work Engagement Counterproductive Work Behaviors toward Organization and Leader-Member Exchange?: The Mediating Roles of Emot. Organization Management Journal, 00(00), 1–15. https://doi.org/10.1080/15416518.2018.1528857
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Maaitah, A. M. (2018). International Review of Management and Marketing The Role of Leadership Style on Turnover Intention. International Review of Management and Marketing, 8(5), 24–29.
Maslyn, J. M., & Uhl-Bien, M. (2001). Leader-member exchange and its dimensions: Effects of self-effort and other’s effort on relationship quality. Journal of Applied Psychology, 86(4), 697–708. https://doi.org/10.1037/0021-9010.86.4.697
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach, 6th Edition.
Shen, H., Fu, M., Pan, H., Yu, Z., & Chen, Y. (2020). The Impact of the COVID-19 Pandemic on Firm Performance. Emerging Markets Finance and Trade, 56(10), 2213–2230. https://doi.org/10.1080/1540496X.2020.1785863
Stresow, E. (2020). Servant Leadership, Leader-Member Exchange (LMX), and Individual Well-Being as Pathways to Employee Engagement, Team Commitment, and Team Performance in the Modern Workplace. Dissertation.
Truss, C., Delbridge, R., Alfes, K., Shantz, A., & Soane, E. (2017). Employee Engagement in Theory and Practice. Routledge.
Wayan, A. P., & Ni Putu, K. D. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali Wayan Arya Paramarta (1) Ni Putu Kurnia Darmayanti (2) (1)(2). Studi Manajemen, Program Tinggi Ilmu Manajemen Handayani Denpasar, Sekolah, 2(1), 60–79. https://doi.org/10.32795/widyamanajemen.v2i1
Westover, J. H. (2014). Leading Innovative Organizations Series (Creative Commons Attribution-NonCommercial ShareAlike 3.0 License (ed.)). HCI Press, Library of Congress Cataloging-in-Publication Data. http://www.saylor.org/books
Yuliani, F., Syahrul, L., Lukito, H., & Hidayat, T. (2021). Affective Commitment in Questions?; Does LMX , POS , and Job Satisfaction being Answer?? Enrichment: Journal of Management, 12(1), 120–125.
Zahari, A. E., Supriyati, Y., & Santoso, B. (2020). The Influence of Compensation and Career Development Mediated Through Employee Engagement Toward Turnover Intention of The Permanent Officers Employees at The Head Office of PT Bank Syariah Mandiri. Journal of International Conference Proceedings, 3(1), 22–40. https://doi.org/10.32535/jicp.v2i4.777
Dassanayake, C. (2022). What makes employees retain?? Employee career planning vs employer career development in star-grade hotels in Colombo , Sri Lanka What makes employees retain?? Employee career planning vs employer career development in star-grade hotels in Colombo. Journal of Management Matters, 8(February), 97–121.
Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez-Morales, M. G., & Steiger-Mueller, M. (2010). Leader-Member Exchange and Affective Organizational Commitment: The Contribution of Supervisor’s Organizational Embodiment. Journal of Applied Psychology, 95(6), 1085–1103. https://doi.org/10.1037/a0020858
Ekel, N. M., Sendow, G. M., & Trang, I. (2019). Influence of Burnout , Employee Engagement and Compensation on Employee Turnover Intention At Tasik Ria Resort. Emba, 7(4), 1–10.
Faisal, A. S., Ma’ruf, M., Lita, R. P., & Hidayat, T. (2021). Mengukur Kinerja Pasar Melalui Elemen Inovasi pada UKM Sektor Makanan dan Minuman di Kota Padang. Jurnal Manajemen Dan Kewirausahaan, 9(2), 130–151. https://doi.org/10.26905/jmdk.v9i2.6078
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hashmi, M., Jabeen, F., & Papastathopoulos, A. (2019). Impact of leader–member exchange and perceived organisational support on turnover intention: The mediating effects of psychological stress. Policing, 42(4), 520–536. https://doi.org/10.1108/PIJPSM-06-2018-0081
Hidayat, T., Fahmy, R., Sari, D. K., Mergeresa, F., & Fernando, Y. (2021). COVID 19 Outbreak Effect on Leadership, Job Satisfaction, And Turnover Intention: A Mediating Model of Indonesian Banking Sector. International Journal of Industrial Management, 10(1), 113–128. https://doi.org/10.1.2021.6011
Huang, I. C., Du, P. L., Wu, L. F., Achyldurdyyeva, J., Wu, L. C., & Lin, C. S. (2021). Leader–member exchange, employee turnover intention and presenteeism: the mediating role of perceived organizational support. Leadership and Organization Development Journal, 42(2), 249–264. https://doi.org/10.1108/LODJ-03-2020-0094
Jin, M., & Mcdonald, B. D. (2021). Understanding Employee Engagement in the Public Sector?: The Role of Immediate Supervisor , Perceived Organizational Support , and Learning Opportunities. American Review of Public Administration, April 2016. https://doi.org/10.1177/0275074016643817
Kahn, W. A. (1990). Pshycological Conditions of Personal Engagement and Disengagement at Work. Physical Review B, 33(4), 692–724. https://doi.org/10.1103/PhysRevB.36.2607
Kim, S. (2002). Organizational Support of Career Development and Job Satisfaction: A Case Study of the Nevada Operations Office of the Department of Energy. Review of Public Personnel Administration, 22(4), 276–294. https://doi.org/10.1177/073437102237813
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/10.1177/001316447003000308
Lakshani, & Weerasinghe. (2020). Nexus between Work Stress and Employee Turnover Intention?: Study of Non-Managerial Female Employees in Apparel Industry of Sri Lanka. International Conference on Business and Information, 369–381.
Lebrón, M., Tabak, F., Shkoler, O., Rabenu, E., & Lebrón, M. (2018). Counterproductive Work Behaviors toward Organization and Leader-Member Exchange?: The Mediating Roles of Emotional Exhaustion and Work Engagement Counterproductive Work Behaviors toward Organization and Leader-Member Exchange?: The Mediating Roles of Emot. Organization Management Journal, 00(00), 1–15. https://doi.org/10.1080/15416518.2018.1528857
Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24(1), 43–72. https://doi.org/10.1177/014920639802400105
Maaitah, A. M. (2018). International Review of Management and Marketing The Role of Leadership Style on Turnover Intention. International Review of Management and Marketing, 8(5), 24–29.
Maslyn, J. M., & Uhl-Bien, M. (2001). Leader-member exchange and its dimensions: Effects of self-effort and other’s effort on relationship quality. Journal of Applied Psychology, 86(4), 697–708. https://doi.org/10.1037/0021-9010.86.4.697
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach, 6th Edition.
Shen, H., Fu, M., Pan, H., Yu, Z., & Chen, Y. (2020). The Impact of the COVID-19 Pandemic on Firm Performance. Emerging Markets Finance and Trade, 56(10), 2213–2230. https://doi.org/10.1080/1540496X.2020.1785863
Stresow, E. (2020). Servant Leadership, Leader-Member Exchange (LMX), and Individual Well-Being as Pathways to Employee Engagement, Team Commitment, and Team Performance in the Modern Workplace. Dissertation.
Truss, C., Delbridge, R., Alfes, K., Shantz, A., & Soane, E. (2017). Employee Engagement in Theory and Practice. Routledge.
Wayan, A. P., & Ni Putu, K. D. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali Wayan Arya Paramarta (1) Ni Putu Kurnia Darmayanti (2) (1)(2). Studi Manajemen, Program Tinggi Ilmu Manajemen Handayani Denpasar, Sekolah, 2(1), 60–79. https://doi.org/10.32795/widyamanajemen.v2i1
Westover, J. H. (2014). Leading Innovative Organizations Series (Creative Commons Attribution-NonCommercial ShareAlike 3.0 License (ed.)). HCI Press, Library of Congress Cataloging-in-Publication Data. http://www.saylor.org/books
Yuliani, F., Syahrul, L., Lukito, H., & Hidayat, T. (2021). Affective Commitment in Questions?; Does LMX , POS , and Job Satisfaction being Answer?? Enrichment: Journal of Management, 12(1), 120–125.
Zahari, A. E., Supriyati, Y., & Santoso, B. (2020). The Influence of Compensation and Career Development Mediated Through Employee Engagement Toward Turnover Intention of The Permanent Officers Employees at The Head Office of PT Bank Syariah Mandiri. Journal of International Conference Proceedings, 3(1), 22–40. https://doi.org/10.32535/jicp.v2i4.777
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