Implementation of the Use of the Website as a Media of Information and Public Services for the Community in the Pamong Praja Police Unit of South Sumatera Province

Abstract

Indonesia Number 95 of 2018 concerning Electronic-Based Government (SPBE).This study aims to describe the management of information and public service websites through the official website to improve the public services of the South Sumatra Satpol PP. The administration of public information through the website is the government's effort to utilize technology that provides easy access to information for the public. The method used in this research uses a qualitative approach with a descriptive type of research. The research design is a case study. Data collection techniques are primary data (observation and semi-structured interviews) and secondary data (documentation). The results of the study indicate that the governance of public information is not optimal. Therefore, information governance through the website has not been able to improve public services in the South Sumatra Satpol PP unit. The thing that becomes an obstacle for the management of the South Sumatra Satpol PP website is the problem of the internet network, the weak quality and quantity of human resources/experts in the field of information and technology and other obstacles, so that the use of the  South Sumatra Satpol PP website media to support the management of public information in South Sumatra is still needs to be addressed in order to create public information disclosure and good governance.