Bureaucracy Reform And Implementation Of Good Government And Implications On Employee Performance And Service Quality (Study at the Regional Revenue and Finance Office of Palopo City)
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Published:
Apr 30, 2022
Keywords:
Bureaucratic reform , leadership skills, good governance , employee performance, service quality
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Computer Science
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Abstract
The purpose of this study is to examine and analyze the phenomena of the impact of bureaucratic reform, leadership skills, and the application of good governance on employee performance and its implications for service quality. This research was conducted at the Regional Revenue and Finance Office of Palopo City. The number of samples in this study were 65 employees. The research method used is descriptive quantitative with data collection techniques using a questionnaire. The independent variables consist of bureaucratic reform (X1), leadership skills (X2), and employee performance (X3 ) as intervening variables and the dependent variable is service quality (Y). The analyst used to test is to use the help of the SPSS application. The results showed that bureaucratic reform had no effect on service quality , leadership skills had a significant effect on employee performance, and employee performance did not significantly affect service quality.
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Rahman, A. ., M. Risal and Salju (2022) “Bureaucracy Reform And Implementation Of Good Government And Implications On Employee Performance And Service Quality (Study at the Regional Revenue and Finance Office of Palopo City)”, Jurnal Mantik, 6(1), pp. 271-275. doi: 10.35335/mantik.v6i1.2220.
References
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[21] A. A. Pontolowokan, R. Gosal, And J. Kairupan, “Pengaruh Penerapan Good Governance Terhadap Kualitas Pelayanan Publik Di Kantor Kecamatan Mapanget Kota Manado,” Eksekutifjurnal Jur. Ilmu Pemerintah., Vol. 2, No. 2, 2017.
[22] T. J. P. Supit, J. R. E. Tampi, And V. Y. Londa, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Di Perusahaan Daerah Air Minum Kota Tomohon,” J. Ilmu Sos. Pengelolaan Sumberd. Pembang., Vol. 17, Pp. 1–138, 2015.
[23] F. J. W. Wowor, A. J. Rorong, And R. Mambo, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Minahasa,” J. Adm. Publik, Vol. 5, No. 75, Pp. 1–6, 2019.
[2] A. E. Sarker And H. M. Zafarullah, “Political Settlements And Bureaucratic Reforms: An Exploratory Analysis Focusing On Bangladesh,” J. Asian Afr. Stud., Vol. 55, No. 2, Pp. 235–253, 2020, Doi: 10.1177/0021909619871584.
[3] C. Pollitt And G. Bouckaert, “Christopher Pollitt And Geert Bouckaert (2011) Public Management Reform: A Comparative Analysis – New Public Management, Governance, And The Neo–Weberian State,” Int. Rev. Adm. Sci., Vol. 78, No. 1, Pp. 180–182, 2012, Doi: 10.1177/0020852312437323.
[4] I. Vento And K. Kuokkanen, “Mapping The Post-Bureaucratic Landscape: Project Managers’ Perception Of Bureaucracy In European Union Cohesion Policy Projects,” Int. Rev. Adm. Sci., 2020, Doi: 10.1177/0020852320969801.
[5] Y. D. P. Rangga, A. P. K. Gheta, And I. Wellem, “Quality Of Public Service Reviewed From Bureaucracy Reform Aspect (Case Study At District Revenue Office In Sikka Regency),” Procur. J. Ilm. Manaj., Vol. 8, No. 2, Pp. 190–201, 2020.
[6] E. Handrian, “Pengaruh Reformasi Birokrasi Terhadap Kualitas Pelayanan Pembuatan Surat Izin Mengemudi Golongan C (Sim C) Pada Sat Lantas Polresta Pekanbaru,” Publika J. Ilmu Adm. Publik, Vol. 5, No. 1, Pp. 137–155, 2019.
[7] N. S. Nag, “Government, Governance And Good Governance,” Indian J. Public Adm., Vol. 64, No. 1, Pp. 122–130, 2018, Doi: 10.1177/0019556117735448.
[8] F. Mohammed, O. Ibrahim, M. Nilashi, And E. Alzurqa, “Cloud Computing Adoption Model For E-Government Implementation,” Inf. Dev., Vol. 33, No. 3, Pp. 303–323, 2017, Doi: 10.1177/0266666916656033.
[9] D. W. Ayuningtyas, “Penerapan Good Governance Dalam Meningkatkan Pelayanan Publik Keimigrasian,” J. Adm. Int. Dev., Vol. 1, No. 1, Pp. 1–13, 2021.
[10] A. Cahyadi And B. Soenarjanto, “Penerapan Good Governance Dalam Pelayanan Publik (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya),” Jpap J. Penelit. Adm. Publik, Vol. 4, No. 1, Pp. 947–952, 2018.
[11] N. K. Steffens, M. Shemla, J. Wegge, And S. Diestel, “Organizational Tenure And Employee Performance: A Multilevel Analysis,” Gr. Organ. Manag., Vol. 39, No. 6, Pp. 664–690, 2014, Doi: 10.1177/1059601114553512.
[12] I. Goll And A. A. Rasheed, “The Relationships Between Top Management Demographic Characteristics, Rational Decision Making, Environmental Munificence, And Firm Performance,” Organ. Stud., Vol. 26, No. 7, Pp. 999–1023, 2005, Doi: 10.1177/0170840605053538.
[13] A. Rachmadi, Hairudin, And H. I. Jayasinga, “Pengaruh Pelatihan Dan Kinerja Pegawai Terhadap Kualitas Pelayanan Pada Kantor Bpjs Ketenaga Kerjaan Lampung,” J. Penelit. Dan Kaji. Ilm., Vol. 18, No. 3, Pp. 239–253, 2020.
[14] M. Potolau, “Pengaruh Etika Birokrasi Dan Kinerja Pegawai Terhadap Kualitas Pelayanan Publik Kantor Camat Di Kota Bitung,” Publikauma J. Adm. Publik Univ. Medan Area, Vol. 8, No. 1, Pp. 1–10, 2020, Doi: 10.31289/Publika.V7i2.3078.
[15] S. R. Y. P. Debby And I. Kania, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Tiket Kereta Api Di Stasiun Bandung.,” J. Pembang. Dan Kebijak. Publik, Vol. 9, No. 1, Pp. 21–28, 2019.
[16] S. Mariah And U. S. Sa’ud, “Pengaruh Motivasi Dan Kinerja Pegawai Terhadap Kualitas Layanan Administrasi Akademik,” J. Adminisistrasi Pendidik., Vol. 17, No. 1, Pp. 145–153, 2013.
[17] J. E. Panjaitan And A. L. Yuliati, “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Jne Cabang Bandung,” Perform. “ J. Bisnis Akuntansi,” Vol. 6, No. 2, P. 32, 2016, Doi: 10.24929/Feb.V6i2.268.
[18] T. D. W. Mananeke, J. J. Rares, And D. Tampongangoy, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Di Puskesmas Kecamatan Lembeh Utara Kota Bitung,” J. Adm. Publik, Vol. 5, No. 78, 2019.
[19] D. R. Simaela, C. M. Lewerissa, And D. Selvius, “Mplementasi Reformasi Birokrasi Terhadap Kualitas Pelayanan Pada Kantor Kelurahan Kalibobo Distrik Nabire Kabupaten Nabire,” Ipem J. Kaji. Pemerintah Umum Dan Oton. Drh., Vol. 1, No. 1, Pp. 60–79, 2019.
[20] J. Kurniawan Kairupan, “Pengaruh Reformasi Birokrasi Terhadap Kualitas Pelayanan Publik Di Dinas Kependudukan Dan Catatan Sipil Kabupaten Minahasa Utara,” J. Adm. Publik, Vol. 4, No. 35, 2015.
[21] A. A. Pontolowokan, R. Gosal, And J. Kairupan, “Pengaruh Penerapan Good Governance Terhadap Kualitas Pelayanan Publik Di Kantor Kecamatan Mapanget Kota Manado,” Eksekutifjurnal Jur. Ilmu Pemerintah., Vol. 2, No. 2, 2017.
[22] T. J. P. Supit, J. R. E. Tampi, And V. Y. Londa, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Di Perusahaan Daerah Air Minum Kota Tomohon,” J. Ilmu Sos. Pengelolaan Sumberd. Pembang., Vol. 17, Pp. 1–138, 2015.
[23] F. J. W. Wowor, A. J. Rorong, And R. Mambo, “Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Minahasa,” J. Adm. Publik, Vol. 5, No. 75, Pp. 1–6, 2019.
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