Measuring Student Satisfaction In Using Learning Management System At ED-TECH Company
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Published:
Apr 5, 2022
Keywords:
Ed-tech Company, E-learning, Learning Management System, Online Learning, IS Success Model
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Computer Science
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Abstract
Nowadays, technology and education have a strong relationship. Especially in this pandemic situation which forced people to work and study from home. The education world does not only talk about formal education such as school or college. Many students or employees searching for informal education to develop their skills. Education technology companies offer educational services that are combined with technology to enable the online teaching and learning process. This process supports the current condition which we need to keep learning in the middle of social distancing. This case study aims to evaluate student satisfaction with the learning management system while studying at an education technology company. This research uses IS Success Model to find is there any direct influence from technical system quality, service quality, educational system quality perceived usefulness, and information quality to the user satisfaction toward learning management system. This research took a sample of 70 students at one of the ed-tech companies in Indonesia who already used the learning management system in this company for at least 1 month for their study. The result showed that perceived usefulness and technical system quality are significantly affected user satisfaction.
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Anugerah, S. and Retnowardhani, A. (2022) “Measuring Student Satisfaction In Using Learning Management System At ED-TECH Company”, Jurnal Mantik, 6(1), pp. 112-120. doi: 10.35335/jurnalmantik.v6i1.2187.
References
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[19] A. Y. Alsabawy, A. Cater-Steel, and J. Soar, “Determinants of perceived usefulness of e-learning systems,” Comput. Human Behav., vol. 64, pp. 843–858, 2016, doi: 10.1016/j.chb.2016.07.065.
[20] D. Al-Fraihat, M. Joy, R. Masa’deh, and J. Sinclair, “Evaluating E-learning systems success: An empirical study,” Comput. Human Behav., vol. 102, pp. 67–86, 2020, doi: 10.1016/j.chb.2019.08.004.
[21] H. Mohammadi, “Investigating users’ perspectives on e-learning: An integration of TAM and IS success model,” Comput. Human Behav., vol. 45, pp. 359–374, 2015, doi: 10.1016/j.chb.2014.07.044.
[22] Ö. Efilo?lu Kurt, “Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy,” Educ. Inf. Technol., vol. 24, no. 2, pp. 1173–1184, 2019, doi: 10.1007/s10639-018-9821-4.
[23] Y. C. Togar Alam Napitupulu, “Evaluation of Student Satisfaction in Using the Learning Management System for Online Learning at XYZ University,” Turkish J. Comput. Math. Educ., vol. 12, no. 6, pp. 2810–2816, 2021, doi: 10.17762/turcomat.v12i6.5788.
[2] N. Wright and M. Peters, “Sell, sell, sell or learn, learn, learn? The EdTech market in New Zealand’s education system–privatisation by stealth?,” Open Rev. Educ. Res., vol. 4, no. 1, pp. 164–176, 2017, doi: 10.1080/23265507.2017.1365623.
[3] A. Baldominos and D. Quintana, “Data-driven interaction review of an ed-tech application,” Sensors (Switzerland), vol. 19, no. 8, pp. 1–14, 2019, doi: 10.3390/s19081910.
[4] N. Selwyn et al., “What’s next for Ed-Tech? Critical hopes and concerns for the 2020s,” Learn. Media Technol., vol. 45, no. 1, pp. 1–6, 2020, doi: 10.1080/17439884.2020.1694945.
[5] Y. Siron, A. Wibowo, and B. S. Narmaditya, “Factors Affecting the Adoption of E-Learning in Indonesia: Lesson From Covid-19,” J. Technol. Sci. Educ., vol. 10, no. 2, pp. 282--295-, 2020, doi: 10.3926/jotse.1025.
[6] J. Ohliati and B. S. Abbas, “Measuring students satisfaction in using learning management system,” Int. J. Emerg. Technol. Learn., vol. 14, no. 4, pp. 180–189, 2019, doi: 10.3991/ijet.v14.i04.9427.
[7] M. Montebello, “AI Injected e-Learning, The Future of Online Education, ” Springer International Publishing., vol. 745. 2018, doi: 10.1007/978-3-319-67928-0.
[8] I. Dorobat, A. M. I. Corbea, and M. Muntean, “Integrating Student Trust in a Conceptual Model for Assessing Learning Management System Success in Higher Education: An Empirical Analysis,” IEEE Access, vol. 7, pp. 69202–69214, 2019, doi: 10.1109/ACCESS.2019.2919100.
[9] D. Berdik, S. Otoum, N. Schmidt, D. Porter, and Y. Jararweh, “A Survey on Blockchain for Information Systems Management and Security,” Inf. Process. Manag., vol. 58, no. 1, p. 102397, 2021, doi: 10.1016/j.ipm.2020.102397.
[10] W. J. Gordon and C. Catalini, “Blockchain Technology for Healthcare: Facilitating the Transition to Patient-Driven Interoperability,” Comput. Struct. Biotechnol. J., vol. 16, pp. 224–230, 2018, doi: 10.1016/j.csbj.2018.06.003.
[11] S. Otoum, I. Al Ridhawi, and H. T. Mouftah, “Blockchain-Supported Federated Learning for Trustworthy Vehicular Networks,” 2020 IEEE Glob. Commun. Conf. GLOBECOM 2020 - Proc., 2020, doi: 10.1109/GLOBECOM42002.2020.9322159.
[12] M. Education, A. Amelia, and A. Retnowardhani, “Technology Acceptance of an Online Learning Platform?: A Case Study of Leson . id,” Turkish Journal of Computer and Mathematics Education., vol. 12, no. 6, pp. 3635–3645, 2021.
[13] A. Aldholay et al., “An extension of Delone and McLean IS success model with self-efficacy,” Emerald Publishing Limited., vol. 48, pp. 409–415, 2016, doi: 10.1108/IJILT-11-2017-0116.
[14] A. Joshi, M. Vinay, and P. Bhaskar, “Impact of coronavirus pandemic on the Indian education sector: perspectives of teachers on online teaching and assessments,” Interact. Technol. Smart Educ., vol. 18, no. 2, pp. 205–226, 2020, doi: 10.1108/ITSE-06-2020-0087.
[15] S. Mehrolia, S. Alagarsamy, and M. Indhu Sabari, “Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis,” Heliyon, vol. 7, no. 5, p. e07000, 2021, doi: 10.1016/j.heliyon.2021.e07000.
[16] S. A. Raza, W. Qazi, K. A. Khan, and J. Salam, “Social Isolation and Acceptance of the Learning Management System (LMS) in the time of COVID-19 Pandemic: An Expansion of the UTAUT Model,” J. Educ. Comput. Res., vol. 59, no. 2, pp. 183–208, 2021, doi: 10.1177/0735633120960421.
[17] A. J. Bakhit, “Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA,” Int. Rev. Manag. Bus. Res., vol. 6, no. 2, pp. 829–845, 2017, [Online]. Available: https://www.researchgate.net/publication/320466872_Evaluation_Information_System_Success_Applied_DeLone_and_McLean_Information_System_Success_Model_in_Context_Banking_System_in_KSA%0Awww.irmbrjournal.com.
[18] W. H. DeLone and E. R. McLean, “The DeLone and McLean model of information systems success: A ten-year update,” J. Manag. Inf. Syst., vol. 19, no. 4, pp. 9–30, 2003, doi: 10.1080/07421222.2003.11045748.
[19] A. Y. Alsabawy, A. Cater-Steel, and J. Soar, “Determinants of perceived usefulness of e-learning systems,” Comput. Human Behav., vol. 64, pp. 843–858, 2016, doi: 10.1016/j.chb.2016.07.065.
[20] D. Al-Fraihat, M. Joy, R. Masa’deh, and J. Sinclair, “Evaluating E-learning systems success: An empirical study,” Comput. Human Behav., vol. 102, pp. 67–86, 2020, doi: 10.1016/j.chb.2019.08.004.
[21] H. Mohammadi, “Investigating users’ perspectives on e-learning: An integration of TAM and IS success model,” Comput. Human Behav., vol. 45, pp. 359–374, 2015, doi: 10.1016/j.chb.2014.07.044.
[22] Ö. Efilo?lu Kurt, “Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy,” Educ. Inf. Technol., vol. 24, no. 2, pp. 1173–1184, 2019, doi: 10.1007/s10639-018-9821-4.
[23] Y. C. Togar Alam Napitupulu, “Evaluation of Student Satisfaction in Using the Learning Management System for Online Learning at XYZ University,” Turkish J. Comput. Math. Educ., vol. 12, no. 6, pp. 2810–2816, 2021, doi: 10.17762/turcomat.v12i6.5788.
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